Resolving Potential Duplicate Profiles on the EDM

When you compare two potential duplicate profiles and determine that they do not represent the same object, you can resolve the two profiles to flag the profiles as not being potential duplicates. There are two types of resolution. Resolve removes a potential duplicate flag, but if one of the resolved profiles is updated the records might be listed as potential duplicates again. Resolve Permanently flags the two profiles as being permanently resolved.

To Resolve two Potential Duplicate Profiles

1. Compare two potential duplicate profiles, as described in Finding Potential Duplicate Profiles on the EDM.

2. Do one of the following:

   • To flag the potential duplicate profiles as resolved but still allow the potential duplicate listing to be reinstated in the future, click Resolved.

   • To flag the potential duplicate profiles as resolved and never allow the potential duplicate listing to be reinstated, click Resolve Permanently.

3. On the confirmation dialog box, click OK.

   The status of the potential duplicate entry is changed to Resolved and the profiles are no longer regarded as possible duplicates of one another.