When you compare two potential duplicate profiles and determine that they do not represent the same object, you can resolve the two profiles to flag the profiles as not being potential duplicates. There are two types of resolution. Resolve removes a potential duplicate flag, but if one of the resolved profiles is updated the records might be listed as potential duplicates again. Resolve Permanently flags the two profiles as being permanently resolved.
Compare two potential duplicate profiles, as described in Finding Potential Duplicate Profiles on the EDM.
Do one of the following:
On the confirmation dialog box, click OK.
The status of the potential duplicate entry is changed to Resolved and the profiles are no longer regarded as possible duplicates of one another.