Sun ONE Application Server 7, Enterprise Edition Troubleshooting Guide |
About This Guide
This Troubleshooting Guide provides instructions for resolving common problems with the Sun Open Net Environment (Sun ONE) Application Server 7, Enterprise Edition product. Many issues that also affect the Standard Edition product are also included.
The following topics are addressed in the preface:
Who Should Use This GuideThis manual is intended to be used by anyone who is charged with solving failure-to-operate problems with the Sun ONE Application Server 7 software. This can include technical support engineers, system administrators, network administrators, application server administrators, and developers who are responsible for restoring operational functionality.
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This guide assumes the reader is familiar with the following:
How This Guide is OrganizedThis guide contains the following chapters and appendixes:
Using the DocumentationThe Sun ONE Application Server 7, Enterprise Edition manuals are available as online files in Portable Document Format (PDF) and Hypertext Markup Language (HTML).
The following table lists tasks and concepts described in the Sun ONE Application Server manuals.
Documentation ConventionsThis section describes the types of conventions used throughout this guide:
General Conventions
The following general conventions are used in this guide:
- Font conventions include:
- The monospace font is used for sample code and code listings, API and language elements (such as function names and class names), file names, pathnames, directory names, and HTML tags.
- Italic type is used for code variables.
- Italic type is also used for book titles, emphasis, variables and placeholders, and words used in the literal sense.
- Bold type is used as either a paragraph lead-in or to indicate words used in the literal sense.
- Installation root directories for most platforms are indicated by install_dir in this document. Exceptions are noted in "Conventions Referring to Directories".
By default, the location of install_dir on most platforms is:
For the platforms listed above, default_config_dir and install_config_dir are identical to install_dir. See "Conventions Referring to Directories" for exceptions and additional information.
- Instance root directories are indicated by instance_dir in this document, which is an abbreviation for the following:
default_config_dir/domains/domain/instance
- UNIX-specific descriptions throughout this manual apply to the Linux operating system as well, except where Linux is specifically mentioned.
Conventions Referring to Directories
By default, when using the Solaris 8 and 9 package-based installation and the Solaris 9 bundled installation, the application server files are spread across several root directories. These directories are described in this section.
- For Solaris 9 bundled installations, this guide uses the following document conventions to correspond to the various default installation directories provided:
- install_dir refers to /usr/appserver/, which contains the static portion of the installation image. All utilities, executables, and libraries that make up the application server reside in this location.
- default_config_dir refers to /var/appserver/domains, which is the default location for any domains that are created.
- install_config_dir refers to /etc/appserver/config, which contains installation-wide configuration information such as licenses and the master list of administrative domains configured for this installation.
- For Solaris 8 and 9 package-based, non-evaluation, unbundled installations, this guide uses the following document conventions to correspond to the various default installation directories provided:
- install_dir refers to /opt/SUNWappserver7, which contains the static portion of the installation image. All utilities, executables, and libraries that make up the application server reside in this location.
- default_config_dir refers to /var/opt/SUNWappserver7/domainswhich is the default location for any domains that are created.
- install_config_dir refers to /etc/opt/SUNWappserver7/config, which contains installation-wide configuration information such as licenses and the master list of administrative domains configured for this installation.
Product SupportIf you have general feedback on the product or documentation, please send this to appserver-feedback@sun.com.
If you have problems with your system, contact customer support using one of the following mechanisms:
Please have the following information available prior to contacting support. This helps to ensure that our support staff can best assist you in resolving problems:
- Description of the problem, including the situation where the problem occurs and its impact on your operation
- Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
- Detailed steps on the methods you have used to reproduce the problem
- Any error logs or core dumps