C H A P T E R 5

Troubleshooting

This chapter covers the following DMM installation error messages and troubleshooting tips:

Download Link Does Not Work

Installation Script Stops

Envelope Send Failure

Permission Denied

Bad Entry Read in Contents File

Checksum Error

DMM Not Responding

Download Link Does Not Work

If you did not click Create Company when you created your root administrator account, you will not be able to download the installation package from the Sun Net Connect site. The following instructions assume you have already created an account as a root administrator, but did not create a company.

Perform the following steps to create a company:

1. At the Sun Net Connect Home page, click Company List.

2. Click New Company.

3. Complete the required fields.

4. Click Save.

5. Select the company and click Make Active.

6. Click Sun Net Connect Home and click Download Data Manager Module.

Installation Script Stops

If you receive the following message, the DMM installation failed because the Sun Control Station is not installed:

Finished with proxy installation

Copying config and certs for dmm

Finished with copy

Starting dmm installation

./install.sh: /scs/sbin/moduleMgr.pl: not found

Cleaning up...

Finished with dmm installation

Currently leaving behind: /var/tmp/pop_all_info

which contains all config info. If this installation was successful

you can probably remove this directory and its contents.

Exiting install program.

Envelope Send Failure

The messages Envelope send failure: no message or Envelope send failure: Empty reply from server indicate that your monitored system is installed and running, but is not able to communicate with the Sun Net Connect Data Center. The following reasons can cause this error to occur:

The Send-Base-URL value in the proxy configuration file is incorrect. See Correcting the Send-Base-URL Value in the Proxy Configuration File for the steps to correct the Send-Base-URL setting.

The URL is not currently being served by a web server. If you are experiencing a transient network problem, your monitored system continues to attempt to connect and will eventually connect.

If you use an HTTP proxy and you specified an incorrect URL for the HTTP proxy when you downloaded the installation package, you will also see the Envelope Send Failure message. Obtain the correct HTTP proxy URL or determine if there are other problems with your HTTP proxy. If you specified an incorrect HTTP proxy URL, download and reinstall the installation package again.

Correcting the Send-Base-URL Value in the Proxy Configuration File

Perform the following steps to edit the Send-Base-URL value:

1. As the root user, open the /etc/opt/SUNWsrspx/srsproxyconfig.cfg file on the monitored system.

2. Edit the SEND_BASE_URL value.

3. Find the srsproxy process that is running and stop it so that it rereads the configuration file.

# ps -ef | grep srsproxy

# kill -9 srsproxy-pid

4. Verify that srsproxy is running under a new process ID.

# ps -ef | grep srsproxy

5. Check the syslog file for warnings. It is located in the /var/adm/messages file. Verify that a line containing the phrase ...srsproxy started appears.

Permission Denied

The message Permission denied indicates that you do not have the necessary privileges in the directory. You must have read, write, and execute privileges in the directory where you downloaded the installation package.

Bad Entry Read in Contents File

The message installf: ERROR: bad entry read in contents file indicates a corrupt package database.

Checksum Error

The message error tar: directory checksum error indicates an extraction error. Download the installation package again from the https://srsnetconnect.sun.com website. Extract the package by typing: # tar -xvf dmm.001.001.000.tar.

DMM Not Responding

If the Sun Control Station Data Manager Status page shows that the DMM is not responding, restart the DMM, as described in Starting the DMM.