Accessing Firmware and Software

This section covers instructions for downloading or requesting software release files. See:

• Download Firmware and Software Using My Oracle Support

• Requesting Physical Media

Download Firmware and Software Using My Oracle Support

1. Go to the following web site: http://support.oracle.com.
2. Sign in to My Oracle Support.
3. At the top of the page, click the Patches and Updates tab.

   The Patches and Updates screen appears.

4. In the Search screen, click Product or Family (Advanced).

   The screen appears with search fields.

5. In the Product field, select the product from the drop-down list.

   Alternatively, type a full or partial product name (for example, Sun Server X2-4) until a match appears.

6. In the Release field, select a software release from the drop-down list.

   Expand the folders to see all available software releases.

7. Click Search.

   The software release comprises a set of downloads (patches).

8. To select a patch, click the check box next to the patch name (you can select more than one patch).

   A pop-up action panel appears. The panel contains several action options.

9. To download the update, click Download in the pop-up panel.

   The download begins automatically.

Requesting Physical Media

If your processes do not allow downloads from Oracle web sites, you can access the latest software release through a physical media request (PMR).

The following table describes the high-level tasks for making a physical media request and provides links for further information.

Gathering Information for the Physical Media Request

You must have a warranty or support contract for your server in order to make a physical media request (PMR).

Before you make the PMR, gather the following information:

Obtain product name, software release version, and patches required. It will be easier to make the request if you know the latest software release and the name of the download packages (patches) that you are requesting.

• If you have access to My Oracle Support – Follow the instructions in Download Firmware and Software Using My Oracle Support to determine the latest software release and view available downloads (patches). After viewing the list of patches, you can navigate away from the Patch Search Results page, if you do not want to continue with the download steps.

• If you do not have access to My Oracle Support – Use the information in Available Software Release Packages to determine which packages you want, then request those packages for the latest software release.

• Have the shipping information ready. You will need to provide a contact, phone number, email address, company name, and shipping address as part of the request.

Request Physical Media (Online)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

1. Go to the following web site: http://support.oracle.com.
2. Sign in to My Oracle Support.
3. Click on the Contact Us link in the upper right corner of the page.
4. In the Request Description section, fill in the following:
   1. In the Request Category drop-down menu, select the following:

      Software and OS Media Requests

   2. In the Request Summary field, type: PMR for latest software release for Sun Server X2-4.
5. In the Request Details section, answer the questions shown in the following table:
   

   Question Your Answer Is this a physical software media shipment request? Yes Which product line does the media request involve? Sun Products Are you requesting a required password for a patch download? No Are you requesting a patch on CD/DVD? Yes If requesting a patch on CD/DVD, please provide the patch number and OS/platform? Enter the patch number for each download that you want from the software release. List the product name and version requested for the physical media shipment? Product Name: Sun Server X2-4 Version: Latest software release number What is the OS/platform for the requested media? If you are requesting OS-specific downloads, specify the OS here. If you are requesting system firmware only, enter Generic. Are any languages required for this shipment? No

6. Fill in the Ship-To contact, phone number, email address, company name, and shipping address information.
7. Click Next.
8. In the Upload Files, Relevant Files screen, click next.

   You do not need to supply any information.

9. In the Related Knowledge screen, review Knowledge Articles applicable to your request.
10. Click Submit.

Request Physical Media (By Phone)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

1. Call Oracle support, using the appropriate number from the Oracle Global Customer Support Contacts Directory at:

   http://www.oracle.com/us/support/contact-068555.html

2. Tell Oracle support that you want to make a physical media request (PMR) for the Sun Server X2-4.

   • If you are able to access the specific software release and patch number information from My Oracle Support, provide this information to the support representative.

   • If you are unable to access the software release information, request the latest software release for the Sun Server X2-4.