Displaying the Email Execution Report

An Email Execution Report is available shortly after a campaign or program has been executed. When you launch a program in Oracle CRM On Demand Marketing, it validates the program configuration, processes the lists, and schedules the program for delivery to the selected email distribution vendor. When the email execution vendor has processed the email delivery, overview email execution statistics are reported back to Oracle CRM On Demand Marketing. The report is generated usually within 1 to 2 hours after the email delivery occurs.

To display an explanation of statuses

• Click the green question mark button in the email execution report section headers.

The email delivery statuses are:

• Scheduled. The email delivery has been scheduled for the date you have specified.

• In-Progress. The email delivery job is processing.

• Completed. The email delivery job has finished processing and emails have been sent successfully.

• Failed. The email delivery job has finished processing, but the email delivery has failed.

Additional postlaunch statistics are available within 4 to 8 hours after the email delivery has been executed. This section of the Email Execution report provides more detail and the ability to display or download the contacts who fall into each particular response category, such as unique clicks and unique views. Contact data is not available for email launches older than 60 days.

The following procedure describes how to display the Email Execution Report.

To display the Email Execution Report

1. Navigate to the Program Details screen for the program that you are tracking.

2. In the Email Invitations section, click the In Progress link, then select one of the following:

   • Initial Invitation

   • Repeat Invitation