Displaying Queue Activity

The Queues pane provides information on the following:

• All Queue Assignments

• Recent Queue Assignments (within the last 14 days)

You can display queue activity for queues or you can search for a specific queue by performing search by queue name.

Leads or prospects are assigned to queues and marked with one of the following statuses:

• Assigned. This prospect is assigned to a queue, but it is not yet published to Oracle CRM On Demand or sent to a distribution list

• Pending. This status is the same status as the Assigned status.

• Published. This prospect is published to Oracle CRM On Demand.

• Sent. This prospect is sent to the distribution list defined for the queue.

• Failed. This prospect cannot be assigned to a queue because the required information is missing from the queue assignment rules.

You can display and search for the following information about each lead or prospect assigned to a queue:

• First name

• Last name

• Email address

• Company name

• Queue name

• Status

• Delivery date