atg.svc.agent.ticketing
Class ServiceTicketDispositionMonitor

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.logging.ApplicationLoggingImpl
          atg.svc.agent.ticketing.ServiceTicketDispositionMonitor

All Implemented Interfaces:

atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.ticketing.TicketDispositionMonitor

public class ServiceTicketDispositionMonitor
extends atg.nucleus.logging.ApplicationLoggingImpl
implements atg.ticketing.TicketDispositionMonitor

Service ticket disposition monitor that decides if a ticket can be discarded or its owner can be changed. This is determined by a configured list of nondiscardable activities.

Field Summary

static java.lang.String

CLASS_VERSION Class version string

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

ServiceTicketDispositionMonitor()

Method Summary

java.lang.String[]	getNonDiscardableActivityTypes() Default value is the list of defaultRecorderactivities and eventTypeToRecorderMap if not specified in property file.
atg.ticketing.TicketingManager	getTicketingManager()
boolean	isOwnerChangeable(atg.repository.RepositoryItem pTicket, java.lang.String pNewOwnerId) Whether the ticket can have it owner property changed to a new owner.
void	setNonDiscardableActivityTypes(java.lang.String[] pNonDiscardableActivityTypes) The types of activities whose presence on a ticket will result in the ticket not being discarded
void	setTicketingManager(atg.ticketing.TicketingManager pTicketingManager) The TicketingManager component
boolean	shouldDiscard(atg.repository.RepositoryItem pTicket) Returns false if the ticket contains any of the non-discardable activities.
boolean	shouldDiscardImmediately(atg.repository.RepositoryItem pTicket) By default returns the result of shouldDiscard

Methods inherited from class atg.nucleus.logging.ApplicationLoggingImpl

addGlobalLogListeners, addLogListener, getLoggingForVlogging, getLoggingIdentifer, getLoggingIdentifier, getLogListenerCount, getLogListeners, initializeFromServiceEvent, isAutoInitListeners, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, removeLogListener, sendLogEvent, setAutoInitListeners, setLoggingDebug, setLoggingError, setLoggingIdentifier, setLoggingInfo, setLoggingTrace, setLoggingWarning

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static final java.lang.String CLASS_VERSION

Class version string

See Also:

Constant Field Values

Constructor Detail

ServiceTicketDispositionMonitor

public ServiceTicketDispositionMonitor()

Method Detail

setTicketingManager

public void setTicketingManager(atg.ticketing.TicketingManager pTicketingManager)

The TicketingManager component

Parameters:

pTicketingManager -

getTicketingManager

public atg.ticketing.TicketingManager getTicketingManager()

Returns:

the TicketingManager component

setNonDiscardableActivityTypes

public void setNonDiscardableActivityTypes(java.lang.String[] pNonDiscardableActivityTypes)

The types of activities whose presence on a ticket will result in the ticket not being discarded

Parameters:

pNonDiscardableActivityTypes - the types of activities whose presence on a ticket will result in the ticket not being discarded

getNonDiscardableActivityTypes

public java.lang.String[] getNonDiscardableActivityTypes()

Default value is the list of defaultRecorderactivities and eventTypeToRecorderMap if not specified in property file.

Returns:

the types of activities whose prescense on a ticket will result in the ticket not being discarded

isOwnerChangeable

public boolean isOwnerChangeable(atg.repository.RepositoryItem pTicket,
                                 java.lang.String pNewOwnerId)

Whether the ticket can have it owner property changed to a new owner.

This monitor always returns the value of shouldDiscard.

Specified by:

isOwnerChangeable in interface atg.ticketing.TicketDispositionMonitor

Parameters:

pTicket - the ticket in question.

pNewOwnerId - the id of the potential new owner

Returns:

true if the owner can change.

shouldDiscard

public boolean shouldDiscard(atg.repository.RepositoryItem pTicket)

Returns false if the ticket contains any of the non-discardable activities.

Specified by:

shouldDiscard in interface atg.ticketing.TicketDispositionMonitor

shouldDiscardImmediately

public boolean shouldDiscardImmediately(atg.repository.RepositoryItem pTicket)

By default returns the result of shouldDiscard

Specified by:

shouldDiscardImmediately in interface atg.ticketing.TicketDispositionMonitor