atg.svc.repository.service
Class ViewedAnswerService

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.GenericService
          atg.svc.repository.service.BaseService
              atg.svc.repository.service.SharedService
                  atg.svc.repository.service.ViewedAnswerService

All Implemented Interfaces:

atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, java.util.EventListener

public class ViewedAnswerService
extends SharedService

Business methods for ViewedAnswer objects. A ViewedAnswer tracks an occurrence of a customer or agent viewing a document or solution. The ViewedAnswer is tracked in the ticket ResearchActivity as well as a user's recently viewed answers.

Field Summary

static java.lang.String

CLASS_VERSION Class version string

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

ViewedAnswerService()

Method Summary

ViewedAnswer	findViewedAnswerById(java.lang.String pViewedAnswerId) Finds a recommended answer by it's repository id.
java.util.Collection	findViewedAnswersBySolution(java.lang.String pSolutionId) Returns the collection of recommended answers associated with the given solution id Return collection is ordered by createDate from newest to oldest
atg.svc.agent.events.EventTools	getEventTools()
SessionService	getSessionService()
SolutionService	getSolutionService()
atg.svc.ticketing.TicketHolder	getTicketHolder()
java.lang.String	getTicketHolderNucleusPath()
void	setEventTools(atg.svc.agent.events.EventTools pEventTools)
void	setSessionService(SessionService pSessionService)
void	setSolutionService(SolutionService pSolutionService)
void	setTicketHolderNucleusPath(java.lang.String pTicketHolderNucleusPath)

Methods inherited from class atg.svc.repository.service.SharedService

getServiceSharedBeanHomes, getServiceSharedBeanHomesName, getServiceSharedRepositoryHomes, getServiceSharedRepositoryHomesName, setServiceSharedBeanHomesName, setServiceSharedRepositoryHomesName

Methods inherited from class atg.svc.repository.service.BaseService

getRepositoryService, getToday, setRepositoryService

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static final java.lang.String CLASS_VERSION

Class version string

See Also:

Constant Field Values

Constructor Detail

ViewedAnswerService

public ViewedAnswerService()

Method Detail

getEventTools

public atg.svc.agent.events.EventTools getEventTools()

setEventTools

public void setEventTools(atg.svc.agent.events.EventTools pEventTools)

getSolutionService

public SolutionService getSolutionService()

setSolutionService

public void setSolutionService(SolutionService pSolutionService)

getSessionService

public SessionService getSessionService()

setSessionService

public void setSessionService(SessionService pSessionService)

getTicketHolderNucleusPath

public java.lang.String getTicketHolderNucleusPath()

setTicketHolderNucleusPath

public void setTicketHolderNucleusPath(java.lang.String pTicketHolderNucleusPath)

getTicketHolder

public atg.svc.ticketing.TicketHolder getTicketHolder()

findViewedAnswerById

public ViewedAnswer findViewedAnswerById(java.lang.String pViewedAnswerId)
                                  throws ObjectNotFoundException

Finds a recommended answer by it's repository id.

Parameters:

pViewedAnswerId - The repository id.

Returns:

The ViewedAnswer ReposImpl

Throws:

ObjectNotFoundException - If the id is not found.

findViewedAnswersBySolution

public java.util.Collection findViewedAnswersBySolution(java.lang.String pSolutionId)
                                                 throws ObjectNotFoundException

Returns the collection of recommended answers associated with the given solution id Return collection is ordered by createDate from newest to oldest

Parameters:

pSolutionId - The solution repository id

Returns:

Collection of ViewedAnswer

Throws:

ObjectNotFoundException