Resolving Connectivity Issues

If you are experiencing difficulties establishing a network connection to Oracle ILOM interfaces, refer to the following IPv4 and IPv6 information for suggested resolutions.

Troubleshooting IPv4 Connectivity Issues
Troubleshooting IPv6 Connectivity Issues

Table 48 Troubleshooting IPv4 Connectivity Issues

Problem

Suggested Resolution

Unable to access Oracle ILOM using IPv4 from a network client.

Ensure that the setting for State is enabled on the Network Settings page in the Oracle ILOM web interface or under the /SP/network target in the Oracle ILOM CLI. Other suggestions for diagnosing IPv4 network issues, include the following:

Verify that a LAN connection to the physical management port (NET MGT) is established.
Verify that the appropriate network service, in Oracle ILOM, is enabled: SSH, HTTP, or HTTPS. In the web interface, click ILOM Administration > Connectivity to verify and change network connectivity settings.
Use an industry-standard network diagnostic tool like IPv4 Ping or Traceroute to test the network connection to the managed device.
Run ping from the web or the CLI. Or, run traceroute from the service Oracle ILOM restricted shell.

Unable to access the Oracle ILOM web interface using the Internet Explorer 6 (IE 6) web browser.

Internet Explorer 6 users must upgrade their browsers or upload a custom certificate and a private key to use SSL in the Oracle ILOM web interface.

For instructions on how to upload a custom SSL certificate, refer to the SSL Certificate and Private Key Configuration Properties for HTTPS Web Server.

Table 49 Troubleshooting IPv6 Connectivity Issues

Problem	Suggested Resolution
Unable to access the Oracle ILOM web interface using an IPv6 address.	Ensure that the IPv6 address in the URL is enclosed by brackets, for example: `https://[2001:db8:0:0:0:0:0:0]`
Unable to download a file using an IPv6 address.	Ensure that the IPv6 address in the URL is enclosed by brackets, for example: `load -source tftp://[2001:db8:0:0:0:0:0:0]/desktop.pkg`
Unable to access Oracle ILOM using IPv6 from a network client.	If on a separate subnet, try the following: Verify that Oracle ILOM has a dynamic or static address (not just a Link-Local address). Verify that the network client has an IPv6 address configured (not just a Link-Local address). If on the same or a separate subnet, try the following: Ensure that the property for IPv6 State is enabled on the Network Settings page in the Oracle ILOM web interface or under the `/SP/network/ipv6` target in the Oracle ILOM CLI. Verify that the appropriate network service, in Oracle ILOM, is enabled: SSH, HTTP, or HTTPS. In the web interface, click ILOM Administration > Connectivity to verify and change network connectivity settings. Use an industry-standard network diagnostic tool like IPv6 Ping or Traceroute to test the network connection to the managed device. Run `ping6` from the web or CLI. Or, run `traceroute` from the service Oracle ILOM restricted shell.
Unable to access the Oracle ILOM web interface using the Internet Explorer 6 (IE 6) web browser.	Internet Explorer 6 users must upgrade browsers or upload a custom certificate and a private key to use SSL in the Oracle ILOM web interface. For instructions on how to upload a custom SSL certificate, refer to the SSL Certificate and Private Key Configuration Properties for HTTPS Web Server.

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