19.7. VMware View Connector Troubleshooting

19.7.1. Error Messages

In the event the software does not work as expected, look at the log messages located in the Sun Ray server's /var/opt/SUNWut/log/messages file. Error messages related to the VMware View connector begin with kiosk:vdm. There may also be useful information in the /var/dt/Xerrors file.

19.7.1. Error Messages Error connecting to VDM server:javax.net.ssl.SSLException:java.lang.RuntimeException:Unexpected error:java.security.InvalidAlgorithmParameterException:the trustAnchors parameter must be non-empty

The SSL certificate is not set up correctly on the Sun Ray server.

Solution: See Section 19.6, “Enabling SSL”. This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator. The desktop sources for this desktop are not responding. Please try connecting to the desktop again later, or contact your system administrator.

The desktop is not set up properly or is already in use. For example:

  • Someone is logged into the machine (over remote desktop or via the console in VMware vCenter).

  • The machine is powering on/off, or suspending.

  • No free desktops exist for that user.

  • VMware View Agent is not installed on the desktop, or it is not working correctly. Check that the desktop status is available in the VMware View Connection Server.

  • Active Directory and/or DNS is not set up properly on the desktop.

  • There is a network communication problem between VMware View Connection Server and the desktop.

  • A Windows firewall is blocking connections to the desktop. Connection tunneling is required to connect to the desktop, but it is not supported by this client.

Connection tunneling is not supported by the VMware View connector.

Solution: See Section 19.4, “Disabling Connection Tunneling”. Exception in thread "main" java.lang.NoClassDefFoundError

An incorrect version of Java software is in use.

Solution: Install Java version 1.5 or 1.6. Desktop tries to open, but immediately disconnects

Diagnose the problem further.

Solution: Try to connect to the desktop manually from the Sun Ray server using the /opt/SUNWuttsc/bin/uttsc desktop-IP command. A remote desktop connection to the virtual machine should open. If it fails, it can provide an error message with further information.