36 Work with Warranty Additional Information (Release A9.3 Update)

The Warranty Additional Information Revisions program allows you to add, change, and delete additional information for a warranty or incident for a fixed asset.

The inquiry program and report allow you to review additional information for a warranty or incident for a fixed asset.

Working with additional information includes the following topics:

36.1 Adding Additional Information

The Warranty Additional Information Revisions program (P1237) allows you to add, change, and delete additional information for a warranty or incident for a fixed asset. The Type of Information field is user defined and you can track information that is meaningful to you and your organization such as claims, legal action, options offered, and so forth. You can also use generic text.

The Warranty/Incident Additional Information File (F1237) stores the additional information that pertains to the warranty or to an incident associated with the warranty.

When items associated with the warranty require your attention or action, messages display on the screen. These include:

  • Expiration Warning - message displays in red to the right of the Warranty Number field.

  • Generic Text - message displays under the screen title if you add generic text to the warranty

Additionally, you can access several other programs for information about this asset. They include:

  • F8 to access the Additional Information Inquiry (P122037)

  • F10 to access the Warranty Inquiry (P122035)

  • F11 to access Incident Inquiry (P122036)

  • F14 to access Generic Text

To locate a line item of additional information, you must complete the Item Number, Warranty Number, Incident Number, and Line Number fields.

To add warranties

Navigation

From Navigation Fixed Assets (G12), choose Warranty Information/Reports

From Fixed Asset Warranty Information (G1226), choose Additional Information

  1. On Additional Information, complete the following fields and click Add:

    • Item Number

    • Warranty Number

    • Incident Number

    • Line Number

    • Information Type

    • Description

    • Activity Date

    • Priority

    • Action Required

    • Amount

    • Amount

Figure 36-1 Additional Information screen

Description of Figure 36-1 follows
Description of "Figure 36-1 Additional Information screen"

Field Explanation
Information Type This is the type of information associated with your item or entity.
Description A 40-character description
Priority This is a priority designation.
Action Required This field is used to indicate whether this particular item requires no action and is just informational in nature, requires some further action, or required action that resolved and closed the issue.

Values: 0 = No action is required.

1 = Further action is required.

2 = Action taken and item is now closed.
Amount A number that identifies the actual amount.

36.1.1 Multi Currency

If you activate multi currency, the program maintains and displays amounts in the base currency of the company which you assign to the fixed asset. This is set in the Company Numbers and Names program (P00105). This currency displays on the screen, for example, USD.

36.2 Locating Additional Information

The Additional Information Inquiry program (P122037) allows you to locate and review all additional information for a fixed asset warranty or an incident from the Additional Information file (F1237).

When the warranty is about to expire, a red asterisk displays to the right of the Warranty Number field.

After you locate the additional information, you can access several other programs for information about an incident or the warranty by entering a value in the Option field. They include:

  • Warranty Additional Information Revisions program (P1237)

  • Generic Text (P0016)

  • Incident Inquiry (P122036)

  • Warranty Management Inquiry program (P122035)

Additionally, you can use the export functionality in this program. See Work with Import/Export in the JD Edwards World Technical Tools Guide for more information.

To locate additional information

Navigation

From Fixed Assets (G12), choose Warranty Information/Reports

From Fixed Asset Warranty Information (G1226), choose Additional Information Inquiry

  1. On Additional Information Inquiry, complete the Asset ID field and click Enter.

  2. To narrow your search, complete any of the following optional fields:

    • Warranty Number

    • Incident Number

    • Incident ID

    • Sequence

    • Info Type (*=All)

    • Priority

    • Action

    • From Activity Date

    Figure 36-2 Additional Information Inquiry screen

    Description of Figure 36-2 follows
    Description of "Figure 36-2 Additional Information Inquiry screen"

Field Explanation
Sequence A code used to designate the display sequence of Warranty Additional Information. Valid values are:

Blank = Asset, Warranty, Incident, Additional Info Line Number

1 = Asset, Priority, Warranty, Incident, Additional Info Line Number

2 = Asset, Activity Date (ascending), Warranty, Incident, Additional Info Line Number

36.3 Running the Additional Information Report

You can use the Warranty Additional Information Report (P124037), a DREAM Writer, to view all additional information for incidents and warranties. The report is based on the Warranty/Incident Additional Information File (F1237).

The Generic Text processing option allows you to vary the display of the text on the report.

If a warranty is about to expire or is expired, a message displays to the right of the warranty number in the warranty subheading. The system determines this by the date you enter in the Expiration Warning Days field in the Fixed Asset Constants.

To run the warranty report

Navigation

From Fixed Assets (G12), choose Warranty Information/Reports

From Fixed Asset Warranty Information (G1226), choose Additional Information Report