This chapter covers the following topics:
CMRO Responsibilities
| Responsibility | Usage |
|---|---|
| Complex MRO Component Technician | Used to execute work orders based on component demand. Use this responsibility to access the Component Maintenance feature. |
| Complex MRO Data Clerk | Used in environments where the shift work records are updated by data entry clerks. Use the Data Clerk Workbench to perform component-related tasks such as update work orders based on repair batches, and generate work cards. |
| Complex MRO Material Marshalling User | Replaces the Complex MRO Marshalling Workbench responsibility. Used to perform materials maintenance tasks such as marshalling, demand and supply management (work order material demand), and access the Marshalling Workbench. |
| Complex MRO Super User | Used by heavy maintenance, line maintenance, UMP, MC, and the Aircraft Maintenance Planning Workbench. |
| Complex MRO Technician | Used by heavy maintenance and engine shop technicians to display work orders, and perform maintenance tasks for large jobs. Work orders are assigned to a specific technician. |
| Complex MRO Transit Technician | Used by transit maintenance technicians to work on smaller maintenance visits that last for a few hours rather than days. |
CMRO has grouped 4 primary business types that may exist in the industry as independent businesses or as some combination of the primary groupings. These business types can be used to visualize and explain the roles and tasks within each business type. This is specifically done for organization and simplicity in describing both the design direction of CMRO and to begin to map the CMRO solution to the known requirements of each business.
The business types defined here are of generic nature and are intended to be used as a starting point for communication of the CMRO offering and direction. As with all Oracle eBusiness applications, specific functional groupings can always be customized at implementation, using the standard Role Based Access Control (RBAC) setups.
This chapter groups roles into business types that would typically understand the roles and tasks within each business type. The business types are:
Includes aircraft maintenance airworthiness monitoring, line maintenance planning and execution, progressive and light to medium checks, strategic planning support, material handling, records entry, and OSP support.
Performs D Checks and overhauls as a separate entity to the aircraft operator or as an internal division.
Engine and large assembly maintenance provider, with engineering and planning tools to support internal or external aircraft Operators.
Repair shop set up for high volume, low to medium complexity repairs.
This business type performs operational aircraft maintenance, monitors the airworthiness of all aircraft, is responsible for line maintenance planning and execution, usually performs progressive and light and medium checks, and is responsible for aircraft configuration management, strategic planning support, material handling, records entry, and OSP support.
Business Process Examples
Strategic Operation Forecasting and Planning: Create and analyze simulation plans.
Operations Planning: Create and implement the primary plan.
Produce and Execute Operational Visits: Create or update line visits, receive aircraft, execute visits, and return to service.
This business type is responsible for planning and executing Heavy Maintenance (such as C/D Checks and Overhauls) in conjunction with an approved maintenance plan. This may be performed as a separate entity (service provider model) to the Aircraft Operator or as an internal division of the same business.
Business Process Examples
Operator Visit Planning: Create calendar and capacity plan for owned fleets.
Customer Visit Planning: Create calendar and capacity plan for customer aircraft.
Produce and Execute Heavy Maintenance Visits: Create heavy visits and work scope, plan visits, schedule visits, receive aircraft, execute visits, and return to service.
Associated CMRO Roles
This business type functions as an engine and large assembly maintenance provider, planning and executing large services and overhauls in conjunction with an approved maintenance plan. This business type will have engineering and planning tools to support maintenance on complex assemblies for customer equipment and internally owned equipment.
Business Process Examples
Operator Engine Planning: Create removal schedule and initial work scope in conjunction with aircraft operations.
Customer Engine Planning: Create calendar and capacity plan for customer-defined work scope.
Produce and Execute Engine Service Visits: Receive engine, analyze status, create visit (including visit pricing) and work scope, execute visit, and return to service.
Associated CMRO Roles
This business type is a repair shop set up for high volume, low to medium complexity repairs. This business type may exist as a standalone service provider or as a division of an aircraft operator.
Business Process Examples
Operator Component Planning: Create calendar schedule and plan for demand of serviceable components in conjunction with aircraft operations.
Customer Component Planning: Create calendar and capacity plan for customer demand of serviceable components.
Produce and Execute Component Repairs: Create repair batch, analyze component status, create work scope, execute work scope, and return to service.
Associated CMRO Roles