Modifying Quotes

This chapter covers the following topics:

Modifying a Customer Quote

Whether you can modify a quote depends on its status. Not all quote statuses allow you to make modifications.

Notes

Adding Products to the Quote

To add products to the quote, navigate to Quoting > Quote Lines

Prerequisites

Field Behavior

Notes

Line Numbers

Line numbering in the Quoting UI is based on product type. Line numbers are formatted as follows: A.B.C

The first tier, A, indicates a major line number grouping. The line numbering for this group starts with 1 and each additional group increments by 1. This group includes the following product types:

The second tier, B, indicates a component within a model configuration. The first component has a value of 0, while each additional component increments by 1.

The third tier, C, indicates a service. This applies only to a service associated with a serviceable product in the current quote.

The following table shows an example of what quote line numbers look like based on product type.

Line Numbers and Product Types
Line Number Product Type
1.0 Standard Product
2.0 Top level model product
2.0.1 Service for model in line 2.0
2.0.2 Service for model in line 2.0
2.1 Component #1 (option class)
2.1.1 Service for component in line 2.1
2.2 Component #2 (Child of option class)
3.0 Service for serviceable product in the Installed Base, Pending Order, or Product Catalog
4.0 Serviceable product
4.0.1 Service for serviceable product in line 4.0
4.0.2 Service for serviceable product in line 4.0

You can insert or delete lines between existing lines and the line numbers will be adjusted accordingly. Line numbers displayed on the quote print out match the line numbers in the Quote Lines tab. Quote line numbers are not passed to Oracle Order Management when a quote becomes an order.

Adding a Service to the Quote

Services are available in Oracle Quoting for serviceable products on the current quote, serviceable products that have been ordered but have not yet shipped, and serviceable products that were shipped and received.

Note: Services apply to Serviceable products and cannot be sold without referencing a serviceable product on a current quote, order, customer installed base or product catalog.

There are two types of services:

Validation of the relationship between a serviceable product and a service is performed in Oracle Service Contracts. Oracle Service Contracts determines which services are available for a serviceable product. For each service, customers and serviceable products can be excluded.

When a service is purchased, the following conditions must be present:

Adding a Service to a Serviceable Product on the Quote

Prerequisites

To enter a service for a serviceable product on the current quote, select Service Items from the Actions LOV.

Notes

Adding a Service to a Quote without a Serviceable Product on the current quote

To add a service to a quote that does not contain serviceable products, select Service from the LOV in the Quote Lines tab.

Notes

Field Behavior

Adding a Service for a Product from the Product Catalog

Prerequisites

To add a service for a product from the Product Catalog, perform the following steps:

  1. Add a service line and click the Reference button.

  2. When adding a service line, ensure that Product Catalog reference type exists in the list.

  3. When you select Product Catalog reference type, the following fields are displayed: Product, Description, and Category.

  4. Search for a product.

  5. Select the Product and click Apply.

Notes

Field Behavior

Entering Installation Details

The Transaction Details form is owned by Oracle Install Base.

This menu option is available only if the Network Logistics Trackable flag is enabled for the product. This flag is set in the Item master definition in Oracle Inventory.

To enter installation details for a product that is Network Logistics trackable, select Installation Details from the Actions LOV.

Prerequisites

Field Behavior

Fill out the form as described in the Using the Transaction Details Window section of the Oracle Install Base User Guide.

Duplicating a Line

When you duplicate a line, line level attributes, including price list, line level billing, line level flexfields, and line level attachments are copied to the new line. If a service is associated with the line, the service is copied as well.

To duplicate a line, select Duplicate Line from the Actions LOV.

Prerequisites

Configuring a Product

You can select the optional and mandatory components for a model product. This is done using Oracle Configurator.

Prerequisites

To configure a model product, navigate to Quoting > Quote Lines > Configure

Notes

Viewing Attributes of a Model

The attributes of a model and its components are displayed as part of the Product details in the quote line. You can ascertain the following attributes of a model:

The attributes are blank if the quote line is not part of a model configuration.

Deleting a Component

You can delete components of model products without invoking Configurator. Configurator rules are invoked after each deletion and the incomplete indicator appears if the deletion results in an incomplete configuration. The deletion may also result in an invalid configuration. You can save the quote but cannot place an order unless the configuration is valid and complete.

Note: If you delete a component with an associated service, the service is also deleted.

Prerequisites

To delete a component, select the line and click the Delete icon from the toolbar.

Duplicating an Existing Configuration in a Quote

You can copy a top level model product to a new model product within a quote. When copied, the top level model product and its components are an exact copy of the original configuration. If the original configuration has services associated with it, they are copied into the new configuration. Line level attributes, including price list, line level billing, line level flexfields, and line level attachments are copied as well.

Prerequisites

To duplicate an existing configuration in a quote, select Duplicate Line from the Actions LOV.

Splitting a Configured Line

If you split a configured line, the new model and its components appear on a separate line as an exact duplicate of the original line. The relationships are preserved. All services and line attributes (price list, line level billing, line level shipping, line level payment details, line level attachments, and so on.) are copied as well.

Prerequisites

To split a configured line, select Split Line from the Actions LOV.

Adding a Related Product

You add related products to substitute an existing product, up-sell or cross-sell. You can add multiple cross-sell products to a quote.

Prerequisites

Notes

Defaulting Rules in Quote Lines

When you add a quote line, defaulting rules are applied for each field that does not have a value and has a defaulting rule set up for it. When you update a quote line and change a trigger attribute, then its dependant attribute(s) are cleared and defaulted again. For more information on setting up defaulting rules, refer the Oracle Quoting Implementation Guide.

Defaulting rules are applied to quote lines when you perform the following actions on a quote:

Checking Product Availability

You can check the availability of all products in a quote or the individual product lines in a quote. Availability is displayed for the following types of products in a quote:

For model items, Quoting displays the availability information based on the availability of the model as well as its components. The components include mandatory as well as included items.

In addition, the availability information for an entire quote displays attributes such as estimated ship date, estimated group ship date (for models), estimated arrival date, shipping warehouse, shipping method, and so on.

Note: Availability information is not displayed for product items of type Service, Trade In, Container model, and components of a container model.

Quoting will automatically assign a warehouse based on Inventory sourcing rules or the value in profile option ASO: Default Ship From Org. This inventory warehouse is used for ATP checks and scheduling once the order is booked in Order Management.

You may override this warehouse if the profile option ASO: Enable Manual Warehouse is enabled, by changing the value in the Warehouse field of the Availability To Promise (ATP) form. The warehouse you select is saved with the quote line and all subsequent ATP checks are performed against the designated warehouse.

The point at which inventory products are reserved depends on the setting of the system profile option ASO: Reservation Level. Contact the application administrator for details. Products are not reserved for your customer before you successfully place the order.

To find out when the desired quantity of a product will become available, select Check Availability from the Actions LOV.

Information that is displayed as part of the availability check is explained below. Some of these fields are updateable.

Field Behavior

If you place the order, the customer receives all of the currently available quantity. The balance is placed on back order and shipped on the available date.

Manually Selecting a Warehouse

Prerequisites

To manually select the warehouse from where the current product will ship, select Shipping from the LOV in the Quote Lines tab.

Notes

Adding Trade-In Products to Quotes

This procedure allows you to provide credit to customers for returning existing products when purchasing new products.

Note: If customers have trade-in products, they must also purchase products in the same quote. The order total cannot be negative. The Total Price and Line Total is displayed as a negative value for the trade-in product.

Pricing, taxes, and charges for trade-ins are calculated exactly as they are for regular products. When calculating the total price for the order, the returned product is treated as a credit and subtracted from the total.

You can also search the current Quote To Customer's Install Base for trade-ins. Install Base only supports the trade-in of serialized products with a line flow of "Return with Receipt." You can search the Install Base by:

You can also leave all fields blank and allow Install Base to return all products that are active, returnable, and serialized.

You can select a model product for trade-in as long as it is serialized. If selected, the model product and its children default into the quote as trade-ins. The children do not need to be serialized to be traded in with the model product. Once defaulted, you can remove one or more children. You can also select a child of a model product without selecting the model product, if the child is serialized and returnable.

Whether or not you can trade-in depends on the setting of the profile option ASO: Enable Line Type. If this profile is set to No, the Line Category and Line Type fields will be disabled. The Line Category field will be a read-only field with the value Order. See Oracle Quoting Implementation Guide for more information.

The Line Category field is governed by the Order Type field in the Summary region. Oracle Quoting supports two Order category types:

Adding a Trade-in to the Current Quote

Prerequisites

To enter a product as a trade-in, navigate to Quoting > Quote Lines

Method 1

  1. In the Details section, select Return in the Line Category field.

  2. Use the Product LOV to select a trade-in product and save the quote.

    Oracle Quoting calculates the total price based on the current purchase and the trade-in, and displays it in the Total Price field on the Oracle Quoting form.

Method 2

  1. If a product has been added with an Order line type, check if it is Returnable by selecting the oval button to the right of the Description field or expose the Returnable field in the Pricing region of the Quote Lines tab.

  2. Save the quote.

    Oracle Quoting calculates the total price based on the current purchase and the trade-in, and displays it in the Total Price field on the Oracle Quoting form.

Adding a Trade-in From the Customer Install Base

Oracle Install Base has records of products purchased by customers from your organization. You can trade-in products by accessing the Install Base.

Prerequisites

To add a trade-in from the customer Install Base to a quote, navigate to Quoting > Quote Lines > Trade In Product

Field Behavior

Notes

Splitting Lines

In Oracle Quoting, you can split a line if the quantity is greater than 1. This is useful if you want to order a large quantity of one product with various Ship To and Bill To addresses. For example, if want to order 5 laptops, and ship 3 of them to one location and 2 to another. All line attributes (price list, line level billing, line level shipping, line level payment details, line level attachments, and so on) are copied to the new lines.

Prerequisites

To split a line, select Split Line from the Actions LOV.

Field Behavior

Entering Quote Tax Details

You can choose the tax handling and view other tax details for a quote. The Quote tax details are displayed in the Quote Header and Line Pricing details.

There are three tax options:

The following tax details are displayed for each distinct tax code on the quote:

Note: If tax setup is based on Latin tax, the Tax Handling, Exempt Reason, and Exempt Number fields will be cleared and disabled.

To enter tax exemption information for a quote, navigate to Quoting > Quote Header tab > Tax

Field Behavior

Refer the Oracle E-Business Tax User Guide and the Oracle E-Business Tax Implementation Guide for more details on setting up tax in the application.

Viewing Quote Tax Details

You can view tax details for each quote line.

Prerequisites

To view tax details, select Tax Details from the Actions LOV.

Viewing Quote Versions

Use this procedure to view the versions of the current quote. Details include:

Prerequisites

To view the versions of a quote, select the Quote Versions tab.

Notes

Using the Customer History Form to View Customer's Quotes

Use this procedure to view a list of the quotes prepared for the current customer. In this window you can identify which quotes were created from opportunities as well as those quotes which became orders or contracts.

Since previous versions of Oracle Quoting did not require account numbers to create a quote, users can view quotes without designating an account number. An account number is required if you want to update or place an order from the quote.

Prerequisites

To view customer history, select the Customer History option from the Reports menu.

Notes

Viewing the Order History for a Customer

Use this procedure to view the order history for the customer currently displayed in the Oracle Quoting form. For a given order, the Order History displays information regarding the quote related to the order and the order itself. If an account is selected for the Quote To customer, the Order History displays a list of orders related to the Quote To customer and designated account. You can select a different Quote To customer account using an LOV.

Prerequisites

To view the order history, select the Customer History option from the Reports menu. The Orders tab displays the order history.

Field Behavior

Applying an Agreement to the Quote

Agreement terms with a customer are set up by your company in Oracle Order Management or Oracle Pricing. Agreements can include price lists, discounts, payment terms, and shipping address.

You can select an applicable header-level pricing agreement in the main Quoting form. You can also select agreements at the line level. If a line level agreement is selected, the line price list defaults from the selected agreement.

The Agreement LOVs display all agreements in all currencies set up for the selected Sold To customer and customers related to the Sold To customer, and all agreements in all currencies with no customer specified. Only agreements that are valid as of the pricing effective date are displayed. If there is no pricing effective date, only agreements valid for the current date are available.

Agreements and Currency

If the price list associated with the header level agreement has a different currency than what is currently selected on the quote or there is no conversion to the currency on the quote, the agreement price list will be defaulted and the currency will be changed to the base currency for the price list.

If the price list associated with the line level agreement is of a different currency than what is currently selected on the quote or there is no conversion to the currency on the quote, the price list will not be defaulted. The price list will default to null.

The price list for both header and line level will be defaulted if the quote currency is the same as the price list currency or there exists a conversion to that currency.

Prerequisites

An agreement with the current customer or a customer related to the Quote To customer or a universal agreement must exist.

To apply an agreement to a quote, select the Agreement LOV in the Quote Header and Quote Lines tabs.

Notes

The price list and payment terms are defaulted based on the selected agreement.

Entering Sales Supplement Information

Sales Supplement allows the capture of additional quote-specific information that is not passed into Oracle Order Management. You can enter sales supplement at line level or at header level.

The Question component of the sales supplement template allows the following response types:

Prerequisites

To enter Sales Supplement information, select Enter Sales Supplement from the Actions LOV.

Field Behavior

Using Descriptive Flexfields

To enter information into flexfields, see the Oracle Quoting Implementation Guide and the Oracle E-Business Suite Flexfields Guide for more information on setting up flexfields.

Prerequisites

Notes

Changing the Order Type for a Quote

Order types, which classify orders and returns, are set up in Oracle Order Management (OM). The order type for a quote determines how that order will be processed in OM.

Note: The order category for each order type must be Order or Mixed.

You can change the order type for a quote at any time during the Quoting process. When changed, the order type is validated against the line category code for each of the quote lines. If there are lines with an invalid order type/line category code combination, the change to these lines will not be allowed.

Note: If the order type is changed, the defaulting logic for the price list is reapplied.

Prerequisites

Change the order type for a quote from the Order Type LOV in the Quote Header tab.

Field Behavior