Oracle Telecommunications Service Ordering Process Guide

Contents

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Preface

Introduction to Oracle TSO

Overview of Oracle Telecommunications Service Ordering

Oracle TSO Business Processes

Oracle TSO Business Processes Overview

Configuring New Item Instances

Reconfiguring Installed Item Instances

Disconnecting Installed Item Instances

Changing Item Instances from Oracle Installed Base

Pricing a Configuration

Placing the Order and Verifying Order Fulfillment

Integration with Oracle Telecommunications Billing Integrator

Oracle TSO Functionality

Overview of Key Functionality

Oracle Configurator Functionality

Oracle Installed Base Functionality

Functionality of Sales Agent-Enabled Applications and Oracle iStore

Oracle Advanced Pricing Functionality

Oracle Service Fulfillment Manager Functionality

Oracle Telecommunications Billing Integrator Functionality

Implementing the Oracle TSO Solution

Overview of Implementing the Oracle TSO Solution

Mandatory Dependencies for the Oracle TSO Solution

Optional Integrations

Oracle TSO Setup Sequence

Implementation Flows for Specific Functionality

Set Up Oracle Order Management

Overview of Set Up Oracle Order Management Chapter

Map Actions and Line Types

Enable Recurring Charges

Enable Payment Due with Order

Set Profile Options

Set Up Additional Line Types

Create SFM-Enabled Order Header and Line Workflows

Remove Fulfill Node in Line Workflow

Design Tips

Set Up Oracle Inventory and the Item Master

Overview of Set Up Oracle Inventory and the Item Master

Set Up Items

Set Up Periodicity for Recurring Charges

Create Container Model

Set Items as Provisionable

Set Up Link Items

Set Up Oracle Bills of Material

Overview of Set Up Oracle Bills of Material Chapter

Set Up Oracle BOM

Set Up Oracle Installed Base

Overview of Set Up Oracle Installed Base Chapter

Enable Network Configurations

Create Extended Attributes

Map Extended Attributes to Items

Set Up SFM Event Manager Queue Service

Design Tips

Set Up Oracle Advanced Pricing

Overview of Set Up Oracle Advanced Pricing Chapter

Set Up Recurring and One-Time Charges

Advisory: Order Amount and Cross-Order Volume Computations

Set Up Pricing Attributes and Sourcing Rules

Set Up Oracle Configurator and Customize the Solution

Overview of Set Up Oracle Configurator Chapter

Configurator Concepts

Configurator Implementation in the Solution

Disable Pricing

Map Install Base Extended Attributes to Configuration Attributes

Oracle Configurator Schema Customizations

Initialization Parameters

Batch Validation Parameters

Programmatic Tools for TSO Instance Management

Set Up Oracle Configurator Extensions

Overview of Set Up Oracle Configurator Extensions Chapter

General Setup for Configurator Extensions

Interactive Location Search Configurator Extension

Line Type Configurator Extension

IBAttribute Configurator Extension

Using the Oracle Configuration Interface Object (CIO)

Set Up Oracle Contact Center

Overview of Set Up Oracle Contact Center Chapter

Actions Architecture Overview

Set Up Additional Actions

Set Up Oracle iStore

Overview of Set Up Oracle iStore Chapter

Set Up Payment Due with Order

Set Profile Options

Set Up Items

Perform Pricing and Payment Setups

Perform User Setups

Set Up Oracle Quoting

Overview of Set Up Oracle Quoting Chapter

Set Profile Options

Set Up Recurring Charges

Set Up Payment Due with Order

Customize Quoting UI for TSO

Design Tips

Set Up Oracle Service Fulfillment Manager

Overview of Set Up Oracle Service Fulfillment Manager Chapter

Create SFM-Enabled Workflow Header Process

Create SFM-Enabled Workflow Line Process

Add Function for Menu Notifications

Create PL/SQL Procedure to Update Active Flag

Create Workflow Process

Define Work Item

Map Line Types

Enable Order Cancellation

Design Tips

Using the Oracle TSO Solution

Overview of Using the Oracle TSO Solution Chapter

Using Oracle Contact Center

Using Oracle iStore

Using Oracle HTML Quoting

Using Oracle Forms Quoting

Using Oracle Order Management

Administering the Oracle TSO Solution

Overview of Administering the Oracle TSO Solution Chapter

Re-Validate Installed Configurations After Modifications

Managing Notification Errors

Find an Order in SFM Order Flow-Through Area

Retry Install Base Updates

Retry Failed Outgoing Messages

Manage Failure Notifications in HTML

Assumptions and Restrictions

Overview of Assumptions and Restrictions Appendix

General Assumptions

TSO With Equipment Assumptions

Payment Due With Order Assumptions

Recurring Charges Assumptions

Oracle Configurator Integration Assumptions

Oracle Inventory Integration Assumptions

Oracle Order Management Integration Assumptions

Oracle Quoting Integration Assumptions

Oracle Service Fulfillment Manager Integration Assumptions

Glossary

Index