Users can complete many To Do entries without assistance. However, you can set up the system to launch a script when a user selects a To Do entry. For example, consider a To Do entry that highlights a bill that's in error due to an invalid mailing address. You can set up the system to execute a script when this To Do entry is selected by a user. This script might prompt the user to first correct the customer's default mailing address and then re-complete the bill.
A script is linked to a To Do type based on its message number using the To Do type's message overrides. Refer to Executing A Script When A To Do Is Selected for more information.
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