Prepare Service Requests for Oracle Support

Service Request for Tape Drive Firmware

Tape drive firmware requirements are provided in “Tape Drive Requirements”. However, for the latest drive firmware supported by STA, open a Service Request (SR) ticket with Oracle support, as firmware versions are subject to change.

Service Request(s) for Libraries

Use this procedure to provide your Oracle support representative with the information needed to prepare your library for monitoring by STA. Your specific requirements will vary depending on your library and drive configuration.

Note – You will need to prepare a service request for each library in a library complex. For example, if you have an SL8500 library complex containing four libraries, you will need to submit four separate service requests.

If the library does not meet the minimum firmware requirements for STA, then your Oracle support representative must upgrade it.

See the following topics to determine whether you need your Oracle support representative to perform this activity:

Note – For SL8500 libraries, your Oracle support representative needs to record the library network connection settings before performing the firmware upgrade. Depending on the library upgrade history, the network settings may need to be re-entered or updated after the firmware upgrade.

For SL3000 and SL8500 libraries to send rich drive data to STA, the library must have a high-memory HBT card. This is mainly a concern for older libraries (shipped before mid-2006), as newer units are shipped with a high-memory card.

See the “Verify the Drive Controller Card Version” section within the StorageTek Tape Analytics Configuration Guide to determine whether you need your Oracle support representative to perform this activity.

For IBM LTO-3 and LTO-4 drives, an Oracle support representative must configure the drive hardware for ADI mode. For IBM LTO-5 and LTO-6 drives, the drive firmware must be configured for ADI mode using Virtual Operator Panel (VOP) — contact Oracle support for assistance.

See “Drive ADI Interface” in the StorageTek Tape Analytics Configuration Guide for additional information on enabling ADI mode.

Complex IDs are used by both STA and the Oracle Service Delivery Platform (SDP). Your Oracle support representative should ensure that the IDs are set correctly for both applications.

See the following topics for additional information:

To ensure that data records sent to STA have the correct date/time stamps, the library clock must be set to the library’s current local time. Your Oracle support representative should ensure that this is set correctly.