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StorageTek Tape Analytics Administration Reference Guide, Version 1.0.2
E28379-03
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Logging : Forwarding the Log Snapshot to Oracle Support

Forwarding the Log Snapshot to Oracle Support

1.
Access the My Oracle Support website:

https://support.oracle.com/CSP/ui/flash.html
2.
Click Sign In and provide your user name and password.
3.
Click Create SR at the top of the Service Requests home page or in the top left corner of the Service Requests region.
4.
Depending on the Support IDs registered in your profile, you may then need to select Software or Hardware.

The Create Service Request wizard guides you through the process of specifying product information and attaching configuration information to the SR when it is filed with Oracle Support. To ensure that Oracle Support has the most accurate system configuration details, you should associate the correct system to your service request.

5.
Click the Upload Files to Support link.
6.
Click Browse.
7.
Select the file that you want to upload.
8.
Click Upload Selected Files.
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