Collecting RDA Information Without the User Interface

You can collect RDA information manually if you are not able to access the STA user interface.

You send an RDA log bundle only when there is an STA issue, not a library, drive, or media issue that is being reported by STA. RDA logs are valuable only for resolving STA GUI or WebLogic/MySQL issues.

Unlike the GUI, which maintains RDA log bundles in /Oracle/Middleware/rda/snapshots, the manual rda.sh writes snapshots to /Oracle/Middleware/rda/output/.

Note – You can also generate an RDA log bundle through the Service -> Logs menu. This is the preferred method because it makes it very easy to capture the log and download it to the client host. See “Collecting RDA Information With the User Interface”.

▼	Generate an RDA Log Bundle from the Linux CLI

1.	Log on to the server on which STA is installed.

2.	Access the rda directory.

cd /Oracle/Middleware/rda

3.	To ensure the setup.cfg file is found, enter the following command from the rda directory:

./rda.sh  [-v]-f

The -v option is optional. It allows you to view the progress of the data collection.

The -f option forces a current data collection.

If you specify the -h option, it provides rda.sh help.

4.	When rda.sh is executed manually, it always generates the same RDA log bundle into the same named file. Rename the current RDA ZIP file.

mv  /Oracle/Middleware/rda/output/RDA.STA__HOSTNAME.zip /Oracle/Middleware/rda/output/RDA.STA__HOSTNAME_XXXX.zip

where XXXX is the new RDA ZIP file name.

5.	To access the files just created on the server, start Firefox on the server and enter the following URL:

file:///Oracle/Middleware/rda/output/STA__start.htm

6.	To access the files from the client host, download the newly created RDA log bundle ZIP file, unzip the bundle, and access the log bundle files through the URL cited in Step 5, with the path name adjusted.

7.	If you wish, display the man page for the specific rda.sh module.

rda.sh –M [module]

where module is the module name (for example, STA).

The man page displays the following when you enter

rda.sh -M

The purpose of RDA is to assist in problem analysis and troubleshooting of local and remote databases, file systems, and operating system environments in relation to Oracle Products. This tool helps automate the task of gathering information about an Oracle environment for the Oracle Support and Development teams and customers to analyze the Oracle technology stacks quickly.

For example, if a customer has problems with SQL*NET, then Oracle Support may want to view the configuration files and the environment related to the problems. This can include information about the operating system, database, and file system.

Collecting RDA Information Without the User Interface

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Generate an RDA Log Bundle from the Linux CLI