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STA User Interface Guide, v1.0.2
E28380-03
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Using STA to Answer Tape Environment Questions : Drive and Media Health Questions : ▼ Report Information to Help Troubleshoot Tape Job Errors

▼

Report Information to Help Troubleshoot Tape Job Errors

This procedure addresses the questions, “At 9:00 am today, one of our tape jobs experienced an error. Which drive and media were involved? Have they also experienced other errors?”

The following methods are described:

•
“Using the Libraries – Exchanges Screen”
•
“Using the Notifications – Overview Screen”

Referenced Tasks

•
“Collapse and Restore the Graphics Area”
•
“Use the Filter Data Dialog Box to Change a Table Filter”
•
“Use Resource ID Links to Navigate”

▼

Using the Libraries – Exchanges Screen

In cases where each “job” is an independent exchange (that is, mount, read/write data, dismount), you can use this method to access information about tape job failures.

1.
In the Navigation Bar, select Libraries > Exchanges.

2.
So you can view more of the table data at once, click the Collapse Pane icon in the middle of the screen to expand the table vertically.

3.
Use the following steps to narrow down the data to just exchanges that experienced errors.
a.
Click Filter Data.
b.
Complete the Filter Data dialog box as follows:
•
In the “Filter Matching” field, select “Match ANY entered criteria”.
•
In the “Drive Exchange Status” field, select “Contains” and enter “ERROR”.
•
In the “Media Exchange Status” field, select “Contains” and enter “ERROR”.

Note – Entries are case-sensitive, so you must enter all upper-case characters.

c.
Click Apply.

The table is updated according to your selection criteria.

Note – The “Drive Health Indicator” and “Media Health Indicator” columns may indicate “Use” even after an error. This is because the values of these attributes are aggregated over time. The specific values depend on the frequency and severity of errors, and whether there have been subsequent exchanges with no problems. Recent exchanges with no problems move the aggregated value toward a “Use” status.

4.
Scroll to exchanges that occurred around 9:00 am today, and review the information in the “Drive Exchange Status”, “Media Exchange Status”, and “Exchange FSC” columns for details about the errors.

By default, the rows of the table are sorted by “Exchange Start” time.

5.
Optionally, to display detail about a drive or media cartridge involved in an error, select the text link in either the “Drive Serial Number” or “Volume Serial Number” column.

▼

Using the Notifications – Overview Screen

In cases where you know the time of a job failure, you can use this method to check for related error notifications.

1.
In the Navigation Bar, select Notifications > Overview.

1.
In the Navigation Bar, select Notifications > Overview.
2.
Use the following steps to narrow down the data to just traps that involved errors.
a.
Click Filter Data.
b.
In the “Severity” field, select “error”.
c.
Click Apply.

The table is updated according to your selection criteria.

3.
Scroll to traps that were received around 9:00 am today, and review the entries.

By default, the rows of the table are sorted by “Date SNMP trap recv’d” time.

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