Processing CommonLine Loans

This chapter provides an overview of CommonLine loan processing and discusses how to:

• Manage promissory notes.

• Originate CommonLine loans.

• Review loan origination information.

• Validate CommonLine loans.

• Manage loan origination transmission data.

• View loan disbursement activity.

• Create CRC loan files.

• Create CL 4 loan files.

• Review and manage CRC XML files.

• Review and manage CL 4 loan files.

• Receive and process CRC inbound files.

• Receive and process CL4 inbound files.

• Manage loans on hold.

• Process loan changes.

• Manage disbursement hold and release processing.

• Resolve change transaction errors.

• Process school certification request applications.

• Adjust loan disbursements manually.

Understanding CommonLine Loan Processing

This section discusses CommonLine loan process flow.

CommonLine Loan Outbound Process Flow

To process Federal Family Education Loan Program (FFELP) and alternative loans, the Campus Solutions system supports both versions of CommonLine, the newer Common Record CommonLine (CRC) and the older CommonLine 4 (CL 4). You use the CommonLine version supported by your lenders, guarantors, and loan servicers; you can process CRC and CL 4 loans separately or simultaneously. This chapter explains how to process loans for both CommonLine versions.

The outbound business processing flow for CommonLine FFELP and alternative loans using either CRC or CL 4 is as follows.

1. Student accepts the loan offer made on their financial aid package.

2. The Loan Origination process detects the student's newly accepted loan and calculates application information such as total loan amount, loan period, disbursement amounts and dates, loan servicer, processing type, and whether to process as a CRC or CL 4 loan. The calculated information is stored on the loan origination application tables.

   Note. If a Promissory Note is submitted to the school before the loan is originated, the information is used during origination.

3. After origination is complete, Loan Validation process is run to check the loan application for data discrepancies. Loans failing validation are reprocessed in subsequent runs until validation is reached.

4. The CommonLine Loan Outbound process moves validated loans into outbound staging tables.

5. The Application File Creation process creates loan application files from the staging table information. CRC generates files in XML format and CL 4 uses ASCII files.

The system does not provide a method for electronically transmitting CommonLine files to their destinations as each loan servicer might require a specific method to be used, such as FTP or a Web interface.

As discussed later in this chapter, the application files you submit to the loan servicers are processed and you are notified using receipt of response files for each loan processed.

The following illustration shows the flow of CommonLine loan processing:

Loan origination outbound process

Although the CommonLine Loan Outbound business process flow is the same for CRC and CL 4, several processing steps require a separate programs for CRC and CL4. The following table indicates where the separate processes exist.

Inbound File Processing

Inbound file processing:

Inbound Processing

Managing Promissory Notes

Schools may choose to collect promissory notes from their students as a condition to process their loan. Campus Solutions components enable schools to enter promissory note information to be used by the loan origination process before the loan is originated. Information from the promissory note pages is used by the origination process to determine the loan destination, process level, and MPN serial loan status. After a loan is originated for a student, all promissory notes entered for the same loan type cannot be used for new loans. Both CRC and CL4 versions use the same components and pages for tracking promissory notes.

This section provides an overview and discusses how to:

• Enter Stafford promissory note data.

• Review biographical and demographic data.

• Review promissory note action status.

• Enter PLUS promissory note data.

• Create loan reference and cosigner relationships.

• Enter alternative loan promissory note data.

• Track CommonLine master promissory note usage.

Pages Used to Manage Promissory Notes

Entering Stafford Promissory Note Data

Access the CommonLine PNote Stafford page (Financial Aid, Loans, CommonLine Management, Enter Stafford Prom Notes, CommonLine PNote - Stafford).

This page is used primarily by schools who use the Guarantee Only process level. Because the school has collected the promissory note, the guarantor can immediately approve the loan upon receipt of the loan application.

Reviewing Biographical and Demographic Data

Access the Origination Detail page (click the Student Data link on the CommonLine PNote - Stafford page, Promissory Note Plus page, or Promissory Note Alt page).

View the student's current address, driver's license number, and email address.

Note. The page displays current student information. This information may change when the student's loan is processed.

Reviewing Promissory Note Action Status

Access the Loan Pnote Action Status page (click the Pnote Status link on the CommonLine Pnote - Stafford page, the Promissory Note Plus page, or the Promissory Note Alt page).

Loan Action Cd (loan action code)

This value is set automatically as the promissory note is processed, but you can override it. Select from: E: Select this value after you receive the promissory note. This value is automatically set when the promissory note is first entered. I: Select this value when the promissory note is set to inactive. Set this value manually to cancel the use of the promissory note. O: Select this value when the promissory note is used for origination. This value is automatically set when the promissory note is used during origination.

Date Received

Record the date when you actually received the promissory note. When you enter a promissory note, the system sets the date with today's date.

Entering PLUS Promissory Note Data

Access the Promissory Note Plus page (Financial Aid, Loans, CommonLine Management, Enter PLUS Prom Notes, Promissory Note Plus).

This page is used primarily by schools who use the Guarantee Only process level. Because the school has collected the promissory note, the guarantor can immediately approve the loan upon receipt of the loan application.

Creating Loan Reference and Cosigner Relationships

Access the Loan Relation (Ref/Cosign) page (Financial Aid, Loans, CommonLine Management, Enter PLUS Prom Notes, Loan Relation (Ref/Cosign)).

If cosigners or references are required for the loan type, the system displays the number required. Several of the fields function only when a relationship is identified in the Relationship Nbr field and the Loan Relation Type is Co-Signer or Co-Maker.

Entering Alternative Loan Promissory Note Data

Access the Promissory Note Alt page (Financial Aid, Loans, CommonLine Management, Enter ALT Loan Prom Notes, CRC Promissory Note Alt, Promissory Note Alt).

Loan Type Code	Select from the appropriate Alternative loan types that your institution has set up in the Loan Type Table page.
Requested Amount	Enter the requested loan amount. A loan cannot be originated for greater than the requested amount.
Capitalize Interest Cd (capitalize interest code)	Select from: Capitalize: Capitalize interest while in school. Pay Int: Pay capitalized interest immediately.
Loan EFT Authorization (loan electronic fund transfer authorization)	Select to indicate that the borrower has authorized the school to transfer the loan proceeds received by EFT to the appropriate student account.
Request Loan Deferment	If eligible, requests to begin repayment of the loan at a later date. Deferment criteria and repayment options are dependent on the particular alternative loan program.
Lender OPEID (lender office of postsecondary education identifier)	Select the lender requested by the borrower on the promissory note. If the promissory note is present for the loan when origination runs, the system uses the lender and guarantor OPEIDs to determine the appropriate loan destination.
Lender Branch ID	Select the lender branch identification.
Guarantor OPEID (guarantor office of postsecondary education identifier)	Select the guarantor requested by the borrower on the promissory note.
References Complete	Select from: Yes: Indicates references are complete. No: Indicates references are not complete.
Borrower Signature	Select if the borrower signed a valid promissory note.
Signature Date	Enter the date the borrower signed the note.
Student Data	Click to access the Origination Detail page to view the student's current biographical and demographic data.
PNote Status	Click to access the Loan Pnote Action Status page to view or update loan promissory note status.

Tracking CommonLine Master Promissory Note Usage

Access the Student MPN Usage page (Financial Aid, Loans, CommonLine Management, Maintain Student MPN Usage, CommonLine MPN Usage, Student MPN Usage).

Use this page to monitor the status of any Stafford or PLUS master promissory notes that have been guaranteed. The loan origination process uses this information to control whether FFEL loans can be processed serially. Information is entered in the page when a Stafford or PLUS loan is guaranteed. Subsequent loans processed for the student and borrower use the information to determine whether the loan can be processed serially.

In most cases, you are not required to monitor or update information for the student. The system automatically populates this page when confirmation of a valid MPN is reported by the service provider on the CommonLine Application Response file. However, when you must enforce a new MPN to be issued for each loan, you can set the Serial Loan Code field to New MPN. After the value is set, the system does not change this value. This ensures that all new loans that are originated request a new promissory note from the student. Users can also add MPN use information on the page to establish the desired serial loan processing in advance of originating loans for the student.

Note. If your school does not process serial loans for all students, use the Deactivate the Serial Loan Activation option on the Financial Aid Installation page.

For future loans, the origination program checks this page to verify serial loan status. For example, if a student applies for another Stafford loan a year later, the system can verify if the previous loan was a serial loan. If it is a serial loan with the same lender, the system originates the new loan as a serial loan and gives it a new effective date.

You can also manually override the default serial MPN setting. Select N - Use New MPN from the Loan Origination 3 page in the CommonLine Management component if you do not want a student to be processed for a serial loan. For example, a serial-MPN-eligible school might always want to generate new MPNs for a specific portion of its borrowers, such as law students. If law students are updated on the page so that the Serial Use field is N-Use New MPN, all future loans originated require a new MPN until the Serial Loan Code field is reset to S-Serial, Renew existing MPN. For PLUS loans, use the loan validation edit to verify that the information for the student, parent, and lender on the page matches that of the originated PLUS loan.

Originating CommonLine Loans

This section provides an overview and discusses how to originate CommonLine loans.

Understanding the Loan Origination Process

Use the loan origination process (FAPLBOG1) to determine student loan eligibility. Eligibility is determined by checking student award information, promissory notes, the student's loan history, and the loan setup parameters used to calculate a new student loan. You can view all originated loans in the Maintain Originated Loans component. During the origination process, key elements are determined to create a complete loan record that can be transmitted to the appropriate lending agency. How these key elements are determined is discussed in this section:

• CommonLine version.

• Process level.

• Serial Loan Code, which supports master promissory note functionality.

Determining the CommonLine Version

The origination process uses loan destination to determine the correct CommonLine version. As described in the Setting Up CommonLine 4 Loans chapter, the origination process determines the assigned lender and guarantor for each loan and then attempts to match the lender or guarantor to an existing CRC loan destination. If found, the system assigns the CL version and destination number to the loan. If not found, then a lender or guarantor match is attempted with the CL 4 loan destinations, and if one is found, the system assigns the CL version and destination number.

Note. If no destination is found for a loan during the Loan Origination process, the program uses the set up on the Loan Destination Default page (Set up SACR, Product Related, Financial Aid, Loans, Define Loan Institutions, Loan Destination Default) to determine the CL version.

If the Use CRC Destination check box is selected on the Loan Destination Default page and the loan destination (CL4 or CRC) cannot be determined when a loan is originated, a CL version of CRC is used.

If the Use CRC Destination check box is cleared on the Loan Destination Default page and the loan destination (CL4 or CRC) cannot be determined when a loan is originated, a CL version of CL4 is used.

The exception to this rule is when the Loan Origination program uses CRC Certification Request data to originate a loan (setup is ignored). If CRC Certification Request data is used and no destination is found, a CL version of CRC is used.

After the CL version is set, if you assign or change the loan destination number online, you can only select loan destinations that support the assigned CL version. If you change the CL version, the available loan destination numbers change accordingly. After the destination is assigned online, the system automatically sets the process level, disbursement hold and release, and serial MPN settings to match the loan destination settings.

Note. For the CL version and loan destination number to be assigned correctly, ensure the setup of the schools' loan destination is complete and accurate before you originate loans for the aid year. Refer to the chapter on CL setup for additional details on this topic.

See Setting Up Loan Origination.

Determining the Process Level

The process level field represents the CommonLine process type code value that is reported to the loan servicer. Each process type and level defines a specific loan business process. The supported CommonLine process types are:

• Guarantee Only (GO)

• Guarantee and Print (GP)

• Print and Guarantee (PG,)

• Certification Request (CR)

The process level is based on how the loan promissory note is collected from the borrower. GO implies that the school has collected the promissory note, while GP and PG requests that the note be generated, if necessary, and collected by the loan servicer. The loan origination process automatically determines the process level to use based on the default process levels assigned for each loan destination.

Note. Oracle also provides a process level of Manual (M). Assigning along this process level indicates that the loan is being processed manually and should not be reviewed by any of the automated loan processes or generate an electronic application. This process level is used in cases where the loan servicer does not support electronic loan processing, or you are overriding an existing loan and do not want the loan adjustment or outbound processes to review and possibly manipulate the borrower's loan eligibility.

Determining Serial MPN Eligibility

The serial loan code is set for all originated Stafford and PLUS loans and indicates whether the loan is to be processed as part of a multi-year note (serial processing) or if a new note must be collected for the loan. The system displays these fields on the Loan Origination 3 page in the Maintain Originated Loans component and they are reported using the CommonLine Application Send file.

By default, the system sets the serial loan code based on the loan destination setup unless the process can confirm that the student has a prior loan with the same borrower and the lender confirms possession of the MPN form. The system maintains MPN serial confirmation in the Maintain Student MPN Usage component. Use component. If confirmation is successful, the system sets the serial loan code to S – Serial, Renew existing MPN. The loan origination process attempts to determine serial eligibility by confirming that the originated loan has the same borrower and student maintained in the Maintain Student MPN Usage component.

If the loan origination process is unable to assign the borrower ID or the loan destination, the process might not be able to verify the loan's serial eligibility:

• If the origination process cannot assign a borrower ID, then the system sets the serial loan code to N – Use new MPN.

• If the borrower ID is set, but not the loan destination, the origination process attempts to determine serial loan eligibility by using both the student ID and borrower ID to find MPN information in the Maintain Student MPN Usage component so it can assign a serial loan code value. If a match cannot be made using this criteria, then the system sets the serial loan code to N – Use new MPN.

When a loan is originated with missing borrower or loan destination information, you must complete the loan information before it can be validated and transmitted to the servicer. The system attempts to determine the serial loan code field value when the Borrower ID or Loan Destination Nbr field is modified. For PLUS, if the Borrower ID field is changed, the system checks the CommonLine MPN Use table for a PLUS record that matches the student ID, institution, and borrower ID. If a match occurs, the system sets the serial loan code to comply with the matched record in the Maintain Student MPN Usage component. Renew sets the value to S – Serial, Renew existing MPN. If no match occurs, the serial loan code is set to N – Use new MPN. When the Loan Destination Nbr is changed and if the Borrower ID field is not blank, the same check occurs.

Note. The system intentionally does not confirm that the lender in the loan destination matches the lender in the MPN Use record. If you require a student to use a new MPN for each loan, use the Maintain Student MPN Usage component to enforce this requirement. For serial PLUS loans, a loan validation edit ensures that the lender for the loan matches the lender listed in the MPN Use record.

Understanding the Loan Processing Status and Loan Origination Transmission

From the time a loan is originated until it is processed by the loan servicer, the system uses a loan processing status field and a loan transmission status field to monitor the loan status:

• The loan process status field monitors the current internal processing state of the loan. Values are:

  • Cancelled: A loan cancellation has been initiated.

  • Hold: The loan is on hold and the system suspends all loan processing until the hold is removed.

  • Offered and Not Accepted: Used by Direct Loans. Origination Pending: Loan has been originated or reset due to a loan rejection, and waiting loan validation.

  • In Service: The loan has been transmitted to the appropriate servicer.

  • Terminated: A pre-guarantee loan cancellation has been initiated.

• The loan transmission status field monitors the current transmission state of the loan between the school and the loan servicer. Values are:

  • Accepted: The servicer has accepted the loan.

  • Change Pending Transmission: An adjustment generated a change transaction that has not been sent to the servicer.

  • Error: Not used for CommonLine loans.

  • Origination Pending Transmission: An Origination that has not been transmitted to the servicer.

  • Transmitted: An origination or change transaction has been sent to the loan servicer.

The two fields are displayed throughout the loan process with different labels on three pages:

The following table shows how to interpret the loan status based on the field values:

Pages Used to Originate CommonLine Loans

Originating CommonLine Loans

Access the Loan Origination page (Financial Aid, Loans, Process Loans, Loan Origination).

Use this page to initiate the Loan Origination process (FAPLBOG1), a COBOL SQL process.

The information that you enter in the Selection Criteria group box and the Student Override group box is restricted by the institution, aid year, career, and loan program that you selected in the Control Information group box.

Reviewing Loan Origination Information

This section discusses how to:

• Update borrower information.

• Update loan demographic data.

• Enter loan relationship information.

• Review student loan eligibility.

• Manage FFELP serial loan processing.

Pages Used to Review Loan Origination Information

Updating Borrower Information

Access the Loan Origination 1 page (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans, Loan Origination 1).

Borrower Information

Parent/Alternative Loan

Information in this group box is used for PLUS and alternative loans.

Process

Note. Parent or guardian borrowers must exist on the Personal Data page and have an ID assigned to them. They must be defined as a related parent or guardian for loan processing.

Updating Loan Demographic Data

Access the Loan Demographic Data - THIS APPLICATION ONLY - page (click the Loan Demographic link on the Loan Origination 1 page).

To update the loan origination data, you must first update the student's information in Campus Community Fundamentals or FA Term record and then use this page to retrieve and update the loan information. When you run the Loan Origination process with Adjustments selected, the student's program complete date (graduation date) and National Student Loan Data System (NSLDS) Loan Year in the FA Term record.

The changes that you make on this page apply only to the current loan application. If you have several loan applications for a single student, make changes for each loan application.

Borrow Demographic Information

Term Information

Student Demographic Information

Entering Loan Relationship Information

Access the Loan Relationship Information page (click the Select Ref/Csgn button on the Loan Origination 1 page).

The fields in this component represent the fields listed in the CommonLine Alternative Loan and Reference Information records in the Application Send file. The data collection requirements depend on the loan program.

See Creating Loan Reference and Cosigner Relationships.

Reviewing Student Loan Eligibility

Access the Loan Origination 2 page (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans, Loan Origination 2).

Loan Period Start and Loan Period End	Generated from the Valid Careers for Terms table.
Loan Certification Date	The date the loan is originated.
Update ID	Click to update the loan application ID.
Override Loan Dates	Select to make the loan period start, loan period end, loan certification, and disbursement date fields available for editing.

Hold Release Tab

Select the Hold/Release tab.

Disb Hold/Release Status (disbursement hold/release status)

Automatically set during origination and when you use the Hold and Release process. The field can be manually set or reset by the Hold and Release process. Select from: F: Forwarded to CDA. This is an intermediate status communicated from the lender and is not a valid selection. H: Hold Disbursement. Indicates the disbursement to be held by the lender. N: Not Supported. Indicates that the loan destination does not participate in the disbursement hold and release process. R: Release Disbursement. Indicates the disbursement to be released to the school.

Direct Disbursement Tab

Select the Direct Disbursement tab.

Disb Direct to Borrower (Disburse Direct to Borrower)

Select this check box to request that a disbursement be made directly to the student by the lender. If the lender participates, this optional CommonLine process is valid for all CommonLine loan types. The value is transmitted in the application send file, but is not supported in the change transaction send file.

Managing FFELP Serial Loan Processing

Access the Loan Origination 3 page (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans, Loan Origination 3).

Loan Options

Promissory Note Information

Servicer Information

See Also

NCHELP CommonLine Network for FFELP and Alternative Loans Reference Manual

Validating CommonLine Loans

This section discusses how to:

• Validate CRC loans.

• Validate CommonLine 4 loans.

• Review CommonLine validation edit error messages.

• Review CommonLine loan status information.

Pages Used to Validate CommonLine Loans

Validating CRC Loans

Access the Validate CRC Loans page (Financial Aid, Loans, CommonLine Management, Validate CRC Loans).

If you originate loans under Common Record CommonLine, run the CRC loan validation process (FAPREQRN) to check loan origination records for errors. You must validate originated loans for the system to create and transmit a CommonLine Application Send file to the loan servicer. Each validation request comprises one or many selection criteria. To control the frequency that loan validation requests are executed, run the validation process by maintaining multiple validation requests.

Validating CommonLine 4 Loans

Access the Validate CL 4 Loans page (Financial Aid, Loans, CommonLine Management, Validate CL 4 Loans).

If you originate loans under CommonLine 4, run the CommonLine 4 loan validation process (FAPREQRN) to check loan origination records for errors. Originated loans must be validated for a CommonLine Application Send file to be created and transmitted to the loan servicer. Each validation request comprises one or many selection criteria. To control the frequency that loan validation requests are executed, run the validation process by maintaining multiple validation requests.

Reviewing CommonLine Validation Edit Error Messages

Access the Loan Validation page (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans, Loan Validation).

When the Loan Edit Update Run Option process validates a loan, the system sets the loan action status to Authorized for transmission on the Loan Status Summary Information page. If the loan fails validation, the loan action status is set to Failed (authorization) and an explanatory edit error messages is displayed. If the loan contains separate subsidized and unsubsidized item type origination detail records, there are separate loan action statuses and edit error messages for each.

To resolve loan validation edit errors, review the CL 4 or CRC loan edit table in the CommonLine setup chapters for information on causes for validation failure. Correct the edit error condition and then rerun the validation process. Failed loans become authorized when all the error conditions have been corrected.

If an edit error is not appropriate for the loan destination, you can permanently deactivate the edit in the corresponding loan destination component. To authorize a failed loan without clearing the edit error conditions, manually set the loan action status to Authorized on the Origination Detail page. Review the CL Validation Errors report for a complete list of CommonLine loans that have failed the loan validation processes.

For CRC loans, the online loan validation process is made available; click the Validate Loan button to initiate the Loan Validation process for that specific loan. This option is not available for CL 4 loans. If a loan contains separate subsidized and unsubsidized records, you must validate each one.

Reviewing CommonLine Loan Status Information

Access the Loan Status Summary Information page (click the Loan Status Summary link on any page in the Originate Loan component).

Use this page at various stages of the loan origination process, including after origination, after validation, after disbursements, and after information from the loan servicer has been processed.

Student Eligibility

Origination Detail

Disbursement Information

Shows the most recent actions performed on the individual loan disbursements.

Amounts Tab

Select the Amounts tab.

View the calculated loan disbursement amounts.

Payment Tab

Select the Payment tab.

View actual disbursement amounts received by the school and paid to the student's account.

Managing Loan Origination Transmission Data

This section discusses how to:

• View a student's originated loans.

• View loan application summary.

• View loan origination information.

• View loan origination change.

• View loan period change.

• Override loan origination transmission data.

Pages Used to Manage CommonLine Loan Origination Transmission Data

Viewing a Student's Originated Loans

Access the Origination Student Summary page (Financial Aid, Loans, View Originated Loans, Origination Student Summary).

Appl Data (application data)

Click to open the Loan Application Summary page.

Viewing Loan Application Summary

Access the Loan Application Summary page (click the Appl Data link on the Origination Student Summary page).

LnAmt Borr (loan amount borrowed)	Displays the actual amount the student has borrowed.
Loan Start and Loan End	Displays the loan period dates.
Remaining Loan Eligibility	The difference between the origination amount detail and the borrower requested amount.
Student Loan Summary	Click to access the Origination Student Summary page.
Origination Status	Click to access the Loan Origination Information page.
Disbursement Status	Click to access the Origination Loan Disbursement page.

Viewing Loan Origination Information

Access the Loan Origination Information page (click the Origination Status link on the Loan Application Summary page).

The page displays loan level activity. The action rows are displayed in reverse chronological order so that the most recent changes appear on top.

Note. The Change and Message links are available only when a change or message is associated with the record. Links are available to view the CRC status codes and the corresponding CRC staging table information for the selected loan action row.

See Processing Loan Changes.

Detail 2 Tab

Select the Detail 2 tab.

Use to view secondary loan action information.

Viewing Loan Origination Change

Access the Loan Origination Change page (click the Change link on the Loan Origination Information page.

This page is only available for approved loans that have been adjusted by the loan origination process.

Note. This page varies depending on the loan change record type.

Viewing Loan Period Change

Access the Loan Period Change page (click the Change link on the Loan Origination Change page).

This page is only available for approved loans that have been adjusted by the loan origination process. In this example, the system displays the fields changed for the Loan Period Change (07) record. The system displays a different page for each of the following change record types:

• Loan Period Change (07)

• Ln (Loan) Cancellation/Reinstatement (08)

• Loan Increase (24)

Note. Change record types 11, 12, 13, and 14 are not supported.

Overriding Loan Origination Transmission Data

Access the CommonLine Loan Origination Transmission page (Financial Aid, Loans, CommonLine Management, Override Loan Status, CommonLine Loan Origination Transmission).

Use this page to override loan status information. You should only override the status of an originated loan in cases where the processing of loans using the automated processes cannot process the loan properly. Overriding loan information should be done with a clear understanding of the purpose and expected result from overriding the loan status. New problems can be created for the loan if information is changed without performing correct analysis.

Note. Because this page enables you to change important financial eligibility information, access should be restricted to users with the appropriate security access.

The loan processing status and origination transmission status values are updated when a manual action is initiated.

Accept Origination Value Changes

Error Value Changes

See Also

Reviewing Loans on Hold

Viewing Loan Disbursement Activity

This section provides common elements and discusses how to:

• Review loan disbursement activity.

• Review loan disbursement actions.

• Review loan disbursement changes.

• Review cancelled and reinstated loans.

• Review loan award disbursement information.

• Review loan award transmission status.

Pages Used to View Loan Disbursement Activity

Reviewing Loan Disbursement Activity

Access the Origination Loan Disbursement page (click the Disbursement Status link on the Loan Application Summary page).

Disbursement Information

Disbursement Actions

As changes to the disbursement occur, a new row of disbursement information is inserted. The information is sorted in reverse chronological order so that the most recent action appears first.

Note. The Change and Message links are available only when a change or message is associated with the record.

Reviewing Loan Disbursement Actions

Access the Loan Disbursement Action page (click the Detail link on the Origination Loan Disbursement page).

View secondary disbursement action information.

Reviewing Loan Disbursement Changes

Access the Loan Disbursement Change page (click the Disbursement Action Detail button on the Loan Disbursement page).

This page is only available for approved loans that have been adjusted by the loan origination process.

See Also

Viewing Loan Origination Change

Reviewing Cancelled and Reinstated Loans

Access the Cancel/Reinstate Loan page (click the Change link on the Loan Disbursement Change page).

In this example, the system displays the fields changed for the 09 record. The system displays a different page for each of the following change record types:

• Pre Disbursement Change (09)

• Post Disbursement Change (10)

Reviewing Loan Award Disbursement Information

Access the Loan Award Disbursement Inquiry page (Financial Aid, Loans, View Award Disbursements, Loan Award Disbursement Inquiry).

Use the upper scroll area to view the student's different loan awards. This information is derived from the Award Summary component.

Use the middle scroll area to view the status of each disbursement for the loan award. This information is derived from the disbursement level information on the Award Summary component.

The section in the lowermost scroll area displays loan disbursement information for any loans originated for the loan item type shown in the upper scroll areas.

Reviewing Loan Award Transmission Status

Access the Loan Transmission Status page (Financial Aid, Loans, CommonLine Management, Loan Transmission Information, Loan Transmission Status).

Loan Status Summary

Click this link to access the Loan Status Summary Information page.

Processing CRC Loan Files

This section discusses how to select validated CRC outbound files to move to CRC staging tables.

Pages Used to Process CRC Loan Files

Selecting Validated CRC Loan Records to Outbound

Access the Process CRC Outbound Records page (Financial Aid, File Management, CommonLine Loans, Process CRC Outbound Records).

This page controls one or both processes used for generating CRC XML files:

• CRC outbound staging (FAPCLOUT) process, a COBOL SQL process

• CRC XML outbound (SFA_CRC_OUT) process, an Application Engine process to generate the XML files.

Note. The processes are not defined to run in sequence. Use the Process Scheduler to create a job definition if you want to run the processes in sequence.

Creating CL 4 Loan Files

After you have originated and validated your FFELP and alternative loans, you create the files to send to the loan destination.

This section provides an overview and discusses how to:

• Select validated CL 4 loan files to outbound.

• Generate CL 4 files to transmit.

• Rename CommonLine 4 files.

Pages Used to Create CL 4 Loan Files

Selecting Validated CL 4 Loan Files to Outbound

Access the Process CL 4 Outbound Files page (Financial Aid, File Management, CommonLine Loans, Process CL 4 Outbound Records, Process CL 4 Outbound Files).

Insert rows to add additional institution, aid year, school code, and version combinations for the CommonLine 4 Outbound (FAPLCOD4) process, a COBOL SQL process.

Generating CL 4 Loan Files to Transmit

Access the Run Parameters page (Financial Aid, File Management, CommonLine Loans, Outbound EC Agent, Run Parameters).

Outbound Agent Run Parameters

Before running this process for the first time, confirm that your technical staff has run the EC Prep process to generate a current ecoutmap.sqc file. The mapping in this file is used by the system to correctly format the outbound files. If the ecoutmap file is not created, the system may generate empty files.

The EC Prep process is run from PeopleTools, EDI Manager, Monitor EDI Processing, Prepare Outbound Driver.

Outbound File Options

Renaming CommonLine 4 Files

Access the Rename EDI Outbound File page (Financial Aid, File Management, CommonLine Loans, Rename Outbound Files, Rename EDI Outbound File).

Use this page to rename files to match the naming standards of your guarantor or lender.

Reviewing and Managing CRC XML Files

Two components assist in the management of generated and loaded CRC XML files.

This section discusses how to:

• View CRC loan file transactions.

• Monitor CRC award load status.

Pages Used to Review and Manage CRC XML Files

Viewing CRC Loan File Transactions

Access the CRC Document Management page (Financial Aid, File Management, CommonLine Loans, CRC Document Management).

This page displays information for all CRC loan files loaded in the CRC staging tables. Each row in the grid represents an XML document (file). You can view documents generated by the system and documents received from the loan servicers on this page. Use the component to monitor and control the processing of CRC XML files. This is similar to the EC Queue Review component used for CommonLine 4.

Transmission Info Tab

Select the Transmission Info tab.

View the source and recipient of the CRC documents on this page.

Process Info Tab

Select the Process Info tab to view when the CRC document was loaded or created.

The fields indicate when the CRC document was created and when the document file was loaded into the staging tables (Response) or when the XML file was created (Request).

Override Tab

Select the Override tab.

When a document row has a processing status of Outbound to Stage, the File Path field can be edited. This allows you to correct the physical destination of the outgoing XML file that is generated.

Monitoring CRC Award Load Status

Access the CRC Award Management page (Financial Aid, File Management, CommonLine Loans, CRC Award Management).

Use this page to monitor the status of XML response files that have been loaded into the database. In particular, monitor those response records that have not yet been loaded or have an error status after the CRC Inbound process has been run.

See Reviewing CL 4 Status and Phase Codes.

Loan Information Tab

Select the Loan Information tab.

Loan Status Codes	Click to review the guarantor, lender, promissory note, and credit status codes.
View Record	Click to access the CRC inquiry pages to view the complete application record that was received.

Reviewing and Managing CL 4 Loan Files

As you run the EDI Manager processes to either create or load CommonLine 4 files into the system, the system generates high level information that you can review in the EC Queue Review component.

This section discusses how to view CommonLine 4 EC queue records.

Page Used to Review and Manage CL 4 Loan Files

Viewing CL 4 EC Queue Records

Access the EC Queue Review page (Financial Aid, File Management, CommonLine Loans, Review CL 4 File Transactions, EC Queue Review).

This page displays information for all loan files processed by EDI Manager in the selected loan type. Use this component to verify the status of each file, control the processing of files, and diagnose EDI Manager problems.

Bus Unit/Cust/Vndr Info Tab

Select the Bus Unit/Cust/Vndr Info tab.

Business Unit	For outbound files only. The EC entity code used to represent the business unit responsible for the loan. This value corresponds with the loan transfer ID page setup information for the transaction ID value.
EC BU Cd (electronic commerce business unit code)	For outbound files only. Indicates the EC entity code that represents the greater university. This value corresponds with the loan transfer ID page setup information for the transaction ID value.
Cust/Vndr (customer/vendor)	For outbound files only. The loan destination profile ID.
EC Ext Cd (electronic commerce external code)	For outbound files only. Indicates the EC entity code that represents the external loan entities. This value corresponds with the loan transfer ID page setup information for the transaction ID value. Note. For outgoing files, if the business unit, EC BU Cd, Cust/Vndr, and EC Ext Cd fields are blank, this means that the Loan Transfer ID setting have not yet been created. Files cannot be created until this setup is completed each year for CommonLine 4 loans.

Receiving and Processing CRC Inbound Files

This section provides an overview of CFC disbursement files and discusses how to:

• Load CRC inbound files to staging tables.

• View CRC inbound details.

• Process CRC inbound files from staging tables to application tables.

Understanding CRC Disbursement Files

The system supports loading both CRC disbursement roster and disbursement forecast roster files into the database. The system loads disbursement forecast files into the staging tables but not to the application tables. You can create reports to identify potential disbursement problems before you receive the subsequent disbursement roster file.

For the system to load the disbursement roster record into the application tables, the record must match an existing originated loan record. The records must match by unique CommonLine loan ID, loan type, and disbursement number fields. The system does not verify that the disbursement amounts match. Depending on the disbursement method indicated for each disbursement record, the posting is of a disbursement action row with a distinct loan action code.

Pages Used to Receive and Process CRC Inbound Files

Loading CRC Inbound Files to Staging Tables

Access the Load CRC XML Files page (Financial Aid, File Management, CommonLine Loans, Inbound CRC XML Files, Load CRC XML Files).

Use this process to load Application Responses, Disbursement Rosters and Certification Requests. The program differentiates the CRC file type by the <DocumentTypeCode> XML tag found in the beginning of the files.

Enter the path and name of the CRC file you are loading. You can process multiple files by adding additional rows on the page.

Viewing CRC Inbound Details

Access the CRC Student page (Financial Aid, File Management, CommonLine Loans, View CRC Staging Table Records, CRC Student).

The following table lists the CommonLine 4 record status codes and the equivalent CRC loan status codes.

Processing CRC Inbound Files from Staging Tables to Application Tables

Access the Inbound CRC Files page (Financial Aid, File Management, CommonLine Loans, Process CRC Inbound Files, Inbound CRC Files).

Application Response	Select to process response records from the staging table to the application table.
Disbursement Roster	Select to process disbursement or EFT records from the staging table to the application table.
Certification Request	Select to process certification request records from the staging table to the application table.

After running the CRC inbound process, review all award records that did not load. Use the CRC Award Management page to review the awards in error. Review the load error code table for information on the possible error codes and how to resolve the error condition.

Application Response File Processing

The CRC loan inbound process attempts to match the loan application response record in the staging tables to an originated loan in the application database by comparing the CommonLine loan application IDs. When a match is found, the process updates the loan status by converting the CRC guarantor, lender, promissory note, and credit status codes into the record status code field used in CommonLine 4.

Refer to the CommonLine 4 record status code table for additional information.

Disbursement Roster Processing

You can load CRC disbursement roster and disbursement roster files into the database. First, run the CRC XML Inbound process to load the information into the CRC staging tables. Next, run Process CRC Inbound to process the records into the application tables. The system does not load disbursement forecast files into the application tables. You can create reports to identify potential disbursement problems prior to the receipt of the subsequent disbursement roster file.

For the system to load the disbursement roster record into the application tables, the record must match an existing originated loan record. The records must match in the unique CommonLine loan ID, the loan type, and the disbursement number fields. The system does not perform a check to verify that the disbursement amounts match. Depending on the disbursement method indicated for each disbursement record, the posting is of a disbursement action row with a distinct loan action code.

The following table lists the action codes to use for various disbursement methods.

Receiving and Processing CL4 Inbound Files

This section discusses how to:

• Load CL 4 inbound files to staging tables.

• View CL 4 inbound application response details.

• View CL 4 inbound EFT details.

• Process CL 4 inbound files from staging tables to application tables.

• Review CL 4 status and phase codes.

See Also

NCHELP CommonLine Network for FFELP and Alternative Loans Reference Manual, CommonLine 4 Version, NCHELP Common Record CommonLine Reference Manual

Pages Used to Receive and Process CommonLine Inbound Files

Loading CL 4 Inbound Files to Staging Tables

Access the Run Control Parameters page (Financial Aid, File Management, CommonLine Loans, Inbound EC Agent, Run Control Parameters).

Use this page to initiate the Inbound EC Agent process (ECIN0001), an SQR report, which loads information from application response or EFT files into staging tables.

Note. Do not make any changes in the File Options group box.

Run Option

Inbound Agent Parameters

Force Profile

Inbound Agent Forced Parameters

Viewing CL 4 Inbound Application Response Details

Access the Application Detail page (Financial Aid, File Management, CommonLine Loans, View CL 4 Response Records, Application Detail).

Load Status	Indicates the load status of the record. Values are: Processed: the record has been used to update the loan application record. Unprocessed: the default status indicating that the record has been loaded into the staging tables, but the CL Inbound process has not been run. Skipped: a value set manually to indicate that the record should not be processed. Error: the CL inbound process could not successfully process the record. View the error reason text that displays next to the field.
Record Status	Displays the status of the loan reported by the loan servicer on the application response record. You can review the record status table for the complete list of valid values. See Reviewing CL 4 Status and Phase Codes.
Status Date	Displays the date the record status occurred. For example, the date when the loan was guaranteed.
Phase Code	Corresponds to field 133 on the application response detail record. This is a more detailed status code communicated between the lending agencies.
Phase Code Date	Displays the date the phase code became active.
DL Nbr (driver's license number)	Displays the borrower's driver's license number.
Borr St Res (borrower state residence)	Displays the date the borrower became a legal resident of the identified state.
Defer (deferment)	Indicates the authorization for the lender to defer repayment periods. The borrower requests to defer principal payments while attending school.
Int Ind (interest indicator)	Indicates whether the borrower intends to pay the interest on the unsubsidized Federal Stafford or Federal PLUS loan while in school and when the loan is in grace or deferment.
EFT Athztn (electronic funds transfer authorization)	Indicates that the borrower has authorized the school to transfer the loan proceeds received by EFT to the appropriate student account.
Def/Ref (default/refund)	Indicates whether the PLUS/alternative student is currently in default on a student loan or owes a refund on a federal grant.
Outstd Lns (outstanding loans)	Indicates whether the borrower has outstanding loans.
Sig Date (signature date)	Indicates the date the valid promissory note was signed.
Address	Click to access the Borrower Perm Address page to view borrower permanent address information.

Viewing CL 4 Inbound EFT Details

Access the EFT Information page (Financial Aid, File Management, CommonLine Loans, View CL 4 EFT Records, EFT Information).

Processing CL 4 Inbound Files from Staging Tables to Application Tables

Access the CommonLine Inbound page (Financial Aid, File Management, CommonLine Loans, Process CL 4 Inbound Files, CommonLine Inbound).

Use this page to run the CommonLine 4 Inbound Driver process, a COBOL SQL process.

Reviewing CL 4 Status and Phase Codes

Access the Loan Action Codes page (Financial Aid, Loans, View Loan Action Codes).

The CommonLine 4 loan inbound process uses the CommonLine 4 ID to match the loan application response record in the staging tables to an originated loan in the application database. When a match is found, the process loads both the record status code field 2 on the application response detail record and the phase code field 133 on the application response detail loan origination action records. The record status code provides a high-level status of the loan, while the phase code provides a detailed status.

Note. You can view the record status codes and application phase codes on the Loan Action Codes page.

In addition to loan origination action codes, the system generates a disbursement action record if a change of status occurs for a specific disbursement. Fields 120, 121, 122, and 123 on the application response detail record indicate changes to the disbursements. If the inbound process cannot load the record, the system generates an error code. Review the load error code table for additional details.

Record Status Codes

The following table lists record status codes that are specific to CommonLine 4 loans.

Application Loan Phase Codes

The following table lists application loan phase codes.

Inbound File Load Error Codes

The following table describes errors and how they can be resolved. Set error records that do not require resolution to Skipped. This action removes them from the CL 4 App Response Error report. These codes are common to both CL4 and CRC.

After you resolve any load errors, rerun the CommonLine loan inbound process to reprocess any records set to Error.

Two CL 4 reports can assist you in processing of load errors: the CL 4 App Response Load Error report and the CL School Cert Request report.

Managing Loans on Hold

Loans that are rejected by the loan servicer are automatically placed on hold and must be reviewed by the user. Loans can also be placed on hold if a data integrity error exists during the CommonLine outbound process. At the discretion of the financial aid administrator, a loan can be placed on hold indefinitely until released by the administrator. Loans placed on hold are not selected for processing by the system until corrective action is performed and the hold status is manually removed from the loan. Run the CL Loans on Hold report to identify the loans which require review.

This section discusses how to:

• Review loans on hold.

• Review loan origination and loan action status.

• Review loan disbursement detail.

Note. You can also use the CommonLine Loan Orig Trans component to release loans on hold.

See Also

Managing Loan Origination Transmission Data

Pages Used to Manage Loans on Hold

Reviewing Loans on Hold

Access the Loan Orig Status page (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans, Loan Orig Status).

Loans placed on hold are identified with a Ln Proc Stat (Loan Processing Status) value of Hold.

Manual Action

Note. If you initiate or remove a hold, you must save changes before leaving the component. Do not remove a hold without also resolving the hold condition.

Originated Detail

Originated Tab

Acknowledged Tab

Select the Acknowledged tab.

Use to view disbursement information received from the servicer.

Hold Action Value Changes

The loan processing status is updated when a hold is manually initiated.

Hold Removal Value Changes

The system updates the loan processing and original transaction status when a hold is manually removed.

Reviewing Loan Origination and Loan Action Status

Access the Origination Detail page (click the Detail link in the Origination Detail group box on the Loan Origination Status page).

Use to review loan activity.

The system displays current application information and loan action status. The system calculates the amounts in the Originated column at the time the loan is originated. Values in the Acknowledged column are received from the loan servicer.

Action Status Tab

CRC Status Tab

Select the CRC Status tab.

The system displays the lender, guarantor, promissory note, and credit status codes for CRC loans. For a complete list of status codes and their meaning, use the CRC Loan Action Code Table. Access the table by selecting Set up SACR, Product Related, Financial Aid, Loans, CRC CommonLine, Maintain CRC Loan Status Codes.

Reviewing Loan Disbursement Detail

Access the Disbursement Detail page (click the Detail link on the Originated tab on the Loan Origination Status page).

Use to review the activity of the selected disbursement.

Processing Loan Changes

The processes discussed in this section are for making changes for both CRC and CL4 unless indicated.

This section provides an overview of changes to originated loans and discusses how to:

• Change loan dates and student grade level.

• Change loan period start and end dates.

• Change the student's grade level and graduation date.

• Generate and view @1–07 loan adjustment information.

• Process cancellations and reinstatements.

• Process disbursement-level changes.

• Process loan increases.

• Process address, phone, and email address changes for CRC loans.

• Create change transaction files.

• Receive and process change application response files.

• Accept change transactions manually.

Understanding Changes to Originated Loans

The Campus Solutions system supports CommonLine change transaction processing for both versions of CommonLine, the newer Common Record CommonLine (CRC) and the older CommonLine 4 (CL 4). Changes to loan period, cancellations, reinstatements, reissues, and increases are supported. For CRC, changes to address, phone, and email are also supported. Most changes in loan eligibility result from changes to the student's award package, but changes to a loan might be required for loan period dates or anticipated graduation dates. You can make multiple changes to a single loan that generates multiple change transaction types at the same time. The loan origination process determines when changes occur and generates change transaction records to be sent to loan service providers.

When a change causes a paid disbursement to be reduced, the disbursement is suspended. Disbursed funds remain disbursed and must be reviewed, reconciled, and possibly returned to the lender. Increases in loan eligibility may result in either an increase in the existing loan award, or the creation of a new loan if the borrower's requested amount exceeds the promissory note amount.

The change business processing flow for CommonLine FFELP and alternative loans using either CRC or CL 4 is as follows.

1. Changes are made to the student's loan eligibility.

2. Run the Loan Origination process with the Adjustments option selected. The system identifies the adjustments and changes the loan origination status.

3. When origination is complete, run the Loan Validation process to check the loan application for data discrepancies. Loans that fail validation are reprocessed in subsequent runs until validation is reached.

4. Run the CommonLine Loan Outbound process to process validated loans into outbound staging tables.

5. Run the File Creation process to create loan change files using the staging table information. CRC generates files in XML format and CL 4 uses ASCII files.

After you submit the change files to the loan servicers, they are processed and you are notified using receipt of response files for each loan processed (discussed in a previous section). After receiving the CommonLine response file from your loan servicer as an acknowledgment of the change transaction, run the CommonLine Inbound processes to inbound and process the response records.

The CommonLine 4 change process involves loan level and disbursement level changes as affected by disbursement status:

• Loan level changes include:

  • Loan Period Change (@1-07)

  • Loan Cancellation/Reinstatement (@1-08)

  • Loan Increase (@1-24)

• Disbursement level changes include:

  • Disbursement Cancellation/Changes (@1-09)

  • Disbursement Notification/Change (@1-10)

Whether disbursements have already been made to the school can also determine the change record type. An adjustment made to a borrower's loan can result in a single change record or a combination of change records. Because the loan origination program makes these decisions automatically, understanding the types of change records generated by an adjustment to a borrower's loan eligibility is useful for resolving any change record problems with your service providers.

The following illustration shows the flow of CommonLine loan change processing.

The loan change outbound process.

See Also

NCHELP CommonLine Network for FFELP and Alternative Loans Reference Manual, CommonLine 4 Version

NCHELP Common Record CommonLine Reference Manual

Setting Up Financial Aid Terms

Updating Borrower Information

Managing Loan Origination Transmission Data

Processing Disbursement Level Changes

Originating CommonLine Loans

Viewing Loan Origination Information

Viewing Loan Origination Change

Viewing Loan Period Change

Pages Used to Process CommonLine Loan Changes

Changing Loan Dates and Student Grade Level

You send information to loan agencies regarding changes to a borrower's loan period begin and end dates, student's grade level, and student's anticipated completion date through the transmission of the CommonLine 4 Change Transaction Loan Period Change @1-07 Detail record. This is a loan level adjustment. You can submit this loan change record before or after disbursement.

If you modify information in the Originate Loan component, the loan adjustment program automatically checks for changes to the student's program complete date (graduation date) and NSLDS loan year in the FA term record. You can then run the loan origination process with the Adjustments check box selected to generate an @1-07 change transaction record that reflects the changes.

To change the student's graduation date and NSLDS loan year without changing the loan award, or if you are not making other changes to the student's loan, follow the manual change processing instructions. You can use the Financial Aid Term component to change a student's graduation date and grade level.

Changes to the loan period start and end dates occur in the Originate Loan component. To change a student's graduation date, enter the expected graduation date. You can use the NSLDS Loan Year values to change the student's grade level.

Note. Changes to FA term information may require additional processing steps, such as running FA term build and student budget assignment.

After you change the expected graduation date and grade level for the appropriate FA term record, you must use the Originate Loan component to update any affected loan records. You can also change loan period begin and end dates in the component.

1. Click the Loan Demographic link to access the Loan Demographic Data page.

2. Select the Demo Chg (demo change) check box. Then select the changed term from the Termvalues.

3. Click the Update Term Data button. Note that the system displays any changes made to the FA Term record. Click OK to return to the Loan Origination I page. Save the Loan Origination 1 page.

See Also

Setting Up Financial Aid Terms

Updating Borrower Information

Managing Loan Origination Transmission Data

Processing Disbursement Level Changes

Originating CommonLine Loans

Viewing Loan Origination Information

Viewing Loan Origination Change

Viewing Loan Period Change

Changing Loan Period Start and End Dates

Access the Loan Origination 2 page (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans, Loan Origination 2).

You send information to loan agencies regarding changes to a borrower's loan period dates through the transmission of the CommonLine 4 Change Transaction Loan Period Change @1-07 Detail record. This is a loan level adjustment. You can submit this loan change record before or after disbursement.

After you make changes to the loan dates or disbursement dates, save the page.

Disbursements

Use the Disbursements tab to change disbursement dates.

Changing the Student's Grade Level and Graduation Date

To update the student's loan origination record to reflect the certain changes, first make the changes in the FA Term record. Before you can update the Academic Level, NSLDS Loan Year or Anticipated Completion Date fields on the loan origination record, you must first update in FA Term, then bring those changes into the student's loan origination record.

Note. Changes to FA term information can require additional processing steps, such as running FA term build and student budget assignment processes.

After updating the appropriate FA Term record, access the Loan Demographic Data page.

When you finish making changes to this page, save the Loan Origination 1 page.

Term information

Generating and Viewing @1-07 Loan Adjustment Information

Access the Loan Period Change page (click the Detail 1-07 link on the Change Detail 2 page) .to view the Loan Period Change (07) changes that were recognized in loan origination. A Change Status value of Ready indicates that no other action is necessary to complete the loan period change transaction.

After you have saved your loan changes, run the loan origination process using the adjustments option. The loan origination process detects the changes and displays a new loan origination action row that indicates that the loan has been adjusted.

The action code values OC (origination changed) and OX (origination cancelled) indicate adjustments have been made.

Processing Cancellations and Reinstatements

Access the Student Aid Package page (Financial Aid, Awards, Awards Processing, Assign Awards to a Student, Student Aid Package), manual award entry pages, or an award override page.

Loan cancellations and reinstatements (CommonLine Change @1-08 Detail record) are loan level adjustment changes that the system generates when you cancel or reinstate a loan before releasing the first disbursement. For reinstatements, if the lender has already processed the cancellation, the school can either fully or partially reinstate the loan. The cancellation or reinstatement change is initiated on the student's award package.

Canceling a Loan

To cancel a loan:

1. Click the Look Up Action button in the row of the loan that you want to cancel.

2. Select Cancel.

3. Press TAB to move out of the Action field.

4. Click the Validate button.

5. After validation is complete, click the Post button.

Reinstating a Loan

To reinstate a loan:

1. Click the Look Up Action button and select Offer or Offer/Accept.

2. Enter the amount of the loan reinstatement.

3. Click Validate.

4. After the validation is finished, click Post.

   The system saves the information and updates the student award tables. The system processes a partial reinstatement if the amount is less than the original cancelled loan amount.

Note. For a loan reinstatement, you must use the same loan item type as the cancelled loan. If you add a new row and use a different loan item type, the system originates a new loan.

Generating and Viewing @1-08 Loan Change Information

After the loan changes have been made to the student's award package, run the loan origination process using the adjustments option. The loan origination process detects the changes and displays a new loan origination action row that indicates that the loan has been adjusted.

The action code values OC (origination changed) and OX (origination cancelled) indicate adjustments. A successfully reinstated loan has an action code value of OC.

Access the Loan Cancellation/Reinstatement page to view the CommonLine Change @1-08 Detail changes that were recognized in loan origination. The system populates the Reinstated Loan Amount field based on the amount of the reinstatement. A Change Status value of Ready indicates that no other action is necessary to complete the loan period change transaction.

See Also

Using Auto Packaging and Auto Select Packaging

Originating CommonLine Loans

Processing Disbursement Level Changes

Disbursement level changes occur when you make adjustments to individual disbursements of a guaranteed loan. Two types of CommonLine 4 change transaction record types communicate disbursement changes:

• CommonLine Change @1-09 Detail records (Disbursement Cancellation/Change)

  The system generates the Disbursement Cancellation/Change @1-09 Detail record when you submit full or partial disbursement cancellations, reinstate previously cancelled disbursements, place disbursements on hold, place disbursements from hold to release status, and reschedule disbursement dates prior to the release of funds for the disbursement.

• CommonLine Change @1-10 Detail records (Disbursement Notification/Change)

  The system generates the Disbursement Notification/Change @1-10 Detail record when you submit full or partial disbursement cancellations, reissue requests, and reinstatements after the release of funds for the disbursement.

The loan origination process automatically determines the type of disbursement level change transaction record based on whether the disbursement was received.

Disbursement Date Changes

Use the Loan Origination 2 page to adjust disbursement dates.

Note. You can only set disbursement dates equal to or after the current date. You cannot change a disbursement date to a past date.

Disbursement Hold and Release Changes

Use the Loan Origination 2 page to manually set individual loan disbursements to Hold or Release. You can also use the batch CommonLine Hold/Release process to automatically set the disbursement status for selected groups of disbursement records.

Note. To modify the process for setting hold/release status for your disbursements using Application Engine SQR, COBOL, and so on, set the PS_STDNT_AWARDS.OFFER_ACTIVITY_IND field to A for each employee ID that you change the PS_LOAN_DISBMNT.LN_HOLD_REL_STAT value to H (hold) or R (release). The PS_STDNT_AWARDS.OFFER_ACTIVITY_IND field is set automatically when you set the disbursement hold/release status online. It identifies a loan record as a potential change record.

Cancellations, Reinstatements, and Other Adjustments

You make disbursement date changes directly in the loan origination pages and all other disbursement changes on the awarding pages. Changes made to the student's loan disbursements on the award pages are recognized by the loan origination process and generate appropriate change transaction record types.

Changes to individual disbursements generally require changing split codes or the use of custom splits; this varies according to your institution's policies. Prior changes to a student's awards may require you to use the Award Entry/Manual or Award Override pages.

The following are examples of disbursement level changes:

• Canceling disbursements due to student non-enrollment.

• Reinstating previously canceled disbursements due to student re-enrollment.

• Decreasing a student's loan eligibility due to new funds awarded to the student.

• Increasing a student's loan eligibility due to the loss of expected financial aid awards.

Processing Post Disbursement Changes

When you reinstate a loan disbursement that has already been sent to the school by the disbursing agent, you must modify the original approved disbursement date before you can generate a post disbursement change transaction record.

The loan origination program also evaluates the status of the reinstated disbursement. If the school has already received a student's loan disbursement but has not yet applied the funds to the student's account, the system does not reinstate the disbursement until it either applies the funds to the student's account or returns them to the disbursing agent.

If either of the two conditions exists, the following error message 1021 appears in the Loan Origination message log:

The business rules established between your institution and your lending partners dictate the appropriate adjustment. To request a reissue and increase of the disbursement, adjust the disbursement date in the Originate Loan - Loan Origination 3 page before you run the loan origination process. Be sure to return the funds to the lender. Use the CommonLine Disbursement Maintenance page to document the return of funds.

Generating and Viewing @1-09 and @1-10 Loan Adjustment Information

After the loan changes have been made, run the loan origination process using the adjustments option. The loan origination process detects the changes and displays a new loan origination action row that indicates that the loan has been adjusted. The action code values of OC (origination changed) and OX (origination cancelled) indicate adjustments.

This is an example of loan change records calculated by the loan adjustment process (this example is specific to CL4).

• Access Financial Aid, Loans, View Disbursement Status, Origination Loan Disbursement. If a loan disbursement is adjusted or cancelled, the system displays a disbursement action message in the Description area. If the adjustment results in a CommonLine 4 change transaction record, the Change link is active.

• Click the Change link to open the Loan Disbursement Change page and view the type of CommonLine 4 change record that the system generates for the loan disbursement.

• Pre-Disbursement Charges:

  The system generates the Pre-Disbursement Change (09) record type if the school has not yet received the disbursement. Access the Cancel/Reinstate Loan page to view the CommonLine Change @ 1–09 Detail changes. The Change Status of Ready indicates that no other action is necessary to complete the Loan Period Change transaction.

  Click the active Change link to identify changes to the loan that require the system to create the Pre Disbursement Change (09) record type.

• Post-Disbursement Charges:

  The system identifies the Post Disbursement Change (10) record type if the school has received the disbursement. Access the Post Disbursement Change page to view the CommonLine Change @ 1–10 Detail changes. The Change Status value of Ready indicates that no other action is necessary to complete the Loan Period Change transaction.

  Click the active Change link to identify changes to the loan that require the system to create the Post Disbursement Change (10) record type

Although the loan adjustment process can calculate the amount of funds that must be returned to the lender, the school is responsible for initiating and completing the return of fund transactions. Running the CommonLine 4 EFT Reconciliation reports and the CRC EFT Discrepancy reports can identify post disbursement changes that require a return of funds. After the funds are returned to the lender or disbursing agent, update the returned amounts in the CommonLine Disbursement Maintenance page.

See Also

Reviewing Loan Origination Information

Understanding the Hold/Release Process

Reviewing CommonLine Loan Status Information

Originating CommonLine Loans

Reviewing Loan Disbursement Actions

Reviewing Loan Disbursement Changes

Reviewing Cancelled and Reinstated Loans

NCHELP CommonLine Network for FFELP and Alternative Loans Reference Manual, CommonLine 4 Version

Processing Loan Increases

Loan increases, CommonLine Change @1-24 Detail records, are another type of loan level adjustment change. If the amount of the increase exceeds the borrower's promissory note requested amount, the system generates a new loan instead of an increase. You can view the promissory note requested amount on the Loan Origination 3 page in the Maintain Originated Loans component.

Increasing a Loan Amount

To increase a loan amount, access the Student Aid Package page (Financial Aid, Awards, Awards Processing, Assign Awards to a Student, Student Aid Package), manual award entry pages, or an award override page.

1. Click the Look Up Action button and select Offer or Offer/Accept

2. Enter the new increased amount of the loan

3. Click the Validate button.

4. When the validation is finished, click the Post button.

Note. Loan increase transactions are most likely to occur with alternative loans. This is due to the elimination of the loan requested amount from the FFELP promissory notes. For FFELP loans, in most cases, the system originates a new loan for additional increases in loan eligibility rather than a loan increase transaction.

Generating and Viewing @1-24 Loan Adjustment Information

After making changes to the loan awards, run the loan origination process with adjustments activated to process the changes. The loan origination process detects the changes and displays a new loan origination action row that indicates that the loan has been adjusted. The action code values of OC (origination changed) and OX (origination cancelled) indicate adjustments.

This is an example of loan change records calculated by the loan adjustment process.

1. Access the Loan Application Summary page (Financial Aid, Loans, View Loan Application Status).

2. Click the Origination Status link on the Loan Application Summary page to view the adjusted loan (Orig Change).

   The Change link is active because this is a loan level change.

3. Click the Change link to open the Loan Origination Change page that indicates that the system generated the Loan Increase (24) record and is ready for transmission.

4. Click the Change link on the Loan Origination Change page to open the Loan Increase page. The page shows the changed information that you transmitted to the loan servicer.

Note. If a message is associated with the record, the system displays a message link because the loan servicer has not received the change record. The link becomes active if the servicer rejects the change record and provides error messages.

See Also

Awarding Online

Originating CommonLine Loans

Reviewing Loan Origination Information

Processing Loan Changes

Processing Address, Phone, and Email Address Changes for CRC Loans

You have the option to submit address, phone, and email address changes for CRC change transactions. This option is part of the CRC Outbound process and functions only if you made another change and have calculated a change transaction for the loan. An address, phone, or email address change by itself does not trigger the system to generate a change transaction.

To process an address or phone change:

1. Make an address, phone, or email address change in Campus Community.

2. Make a change to the loan, such as loan period start and end dates.

3. Run the Process CRC Outbound Records process with the Orig Change Outbound and Demographic Changes options selected.

   The CRC Outbound process determines whether this loan information has changed since the last time that you submitted information to the servicer. If so, the system submits the changed information in the change transaction record.

See Also

Selecting Validated CL 4 Loan Files to Outbound

Creating Change Transaction Files

To generate CRC change transaction files or CommonLine 4 (C004P) change transaction files, use the same outbound processes used to generate application send files, but use different run control options. As with application send records, change records must be originated and validated before you create change transaction files.

This is the change transaction outbound procedure for CommonLine FFELP and alternative loans using either CRC or CL 4:

1. Make changes to the student's loan.

2. Run the Loan Origination process, using Adjustments, to detect changes made to the student's loan and calculate new loan eligibility. The calculated information is stored on the loan origination application tables.

3. Run the Loan Validation process to check the loan changes for data discrepancies. Loans failing validation are reprocessed in subsequent runs until validation is reached.

4. Run the CommonLine Loan Outbound process to process validated loans processed into outbound staging tables. Be sure to select the appropriate Outbound Change run control options.

5. Run the Change File Creation process to create loan application files using the staging table information. CRC generates files in XML format while CL 4 uses ASCII files.

After you submit the change files to the loan servicers, they are processed and you are notified using receipt of response files for each loan change processed.

See Also

Creating CL 4 Loan Files

Receiving and Processing Change Application Response Files

After sending the loan change files to your loan servicers, you receive response files from the servicers to acknowledge the receipt of your changes and to report the status of each loan change record sent.

This is the inbound business processing flow for CommonLine FFELP and alternative loans using either CRC or CL 4:

1. School receives inbound loan files from loan servicers.

2. Run an inbound process to read the information from the files into the CommonLine staging tables.

3. When the information is in the staging tables, run the CommonLine loan inbound process.

   This process takes information from the external loan record and updates the originated loan records in the database.

See Also

Loading CL 4 Inbound Files to Staging Tables

Accepting Change Transactions Manually

To accept change transactions manually if your guarantor does not send a response record to update the system, use the CommonLine Loan Origination Transmission page (Financial Aid, Loans, CommonLine Management, Override Loan Status). It is important to ensure that your change transactions are resolved in the system to allow subsequent change transactions to take place automatically if the student's eligibility changes further.

See Also

Managing Loan Origination Transmission Data

Managing Disbursement Hold and Release Processing

The system automatically selects and reviews pending CommonLine loan disbursements. If your institution participates in disbursement hold and release processing, you can use the Hold/Release process (FAPLCLHR) to determine whether disbursements should be released to your institution or held until your institution requests the funds.

This section provides an overview of the Hold/Release process, lists prerequisites, and discusses how to run the Set Hold/Release process.

Note. Disbursement hold and release processing is an optional business process supported by CommonLine. You must establish agreements with your loan servicers to participate.

See Also

NCHELP CommonLine Network for FFELP and Alternative Loans Reference Manual, CommonLine 4 Version

NCHELP CommonLine Network for FFELP and Alternative Loans Reference Manual, Common Record: CommonLine

Understanding the Hold/Release Process

The Set Hold/Release Flag process uses equations to evaluate a student's eligibility for loan disbursement and then sets the disbursement to be held or released. Disbursements from loan servicers that do not participate in hold and release processing are not evaluated. The equations evaluate changes in the student's load level and verify their satisfactory academic progress status.

Note. You can modify the delivered equations as necessary or create your own custom equations.

Records are selected for processing by using the run control settings. Using the delivered equations, each disbursement record is evaluated to meet the following criteria:

• The student's current calculated financial aid load is equal to the financial aid load set at the census date for the term the disbursement is intended.

• The student has a satisfactory academic progress status of Meets SAP or Probation.

If both conditions are true, the student is considered eligible for disbursement for the term and the disbursement hold/release status is set to R (release disbursement) if it was previously set to H (hold disbursement) on the Loan Orig CommonLine page.

If any condition is false, the student is considered ineligible and status for the disbursements is set to H.

After the system sets the disbursement hold/release status on loan disbursement records, the next time that you run the loan origination process with the adjustments option activated, CommonLine 4 @1-09 Change Transaction records are generated for each disbursement.

See Also

Working with Equation Engine

Prerequisites

To use the CommonLine Hold/Release process, you must:

• Establish hold and release processing agreements with your loan servicers.

• Assign a default status of either Hold or Release for each eligible CommonLine 4 loan destination and No Support for nonparticipating loan destinations. The Set Hold/Release Flag process evaluates loan disbursements only when the Disbursement Hold/Release status is set to Hold or Release.

• If necessary, modify the hold and release equation delivered with the system to add additional eligibility criteria.

See Also

Defining CommonLine Options

Selecting Equations for Hold and Release

Equation Engine Programmer's Guide

Pages Used to Manage the Hold/Release Process

Running the Set Hold/Release Process

Access the Hold/Release page (Financial Aid, Loans, CommonLine Management, Process Hold Release, Hold/Release).

Process Name	Select the Process Name equation set that you defined on the Hold/Release Equations setup page.
Hold/Release Option	Select a hold or release option. Both Hold/Release: Evaluate disbursements currently set to Release and reset to Hold, if ineligible, and evaluate disbursements currently set to Hold and reset to Release, if eligible. Release: Select to evaluate disbursements currently set to Release and reset to Hold, if ineligible.
From Date and Thru Date	Enter the earliest and latest dates for disbursement that you want to process.
Student Override	Select to activate the ID field. You can then select individual IDs for processing.
ID	When you run the process, the system evaluates only the loan disbursements for the entered IDs that fall within the From Date and Thru Date fields.

Resolving Change Transaction Errors

When a change transaction record is rejected, the rejected record is sent to the school in the application response file as a Change Transaction Error @6 record. Up to five error messages can be provided on this record.

This section discusses how to:

• Identify change error records.

• Review error messages.

• Resolve error messages. and run loan adjustments.

Pages Used to Change Transaction Errors

Identifying Change Error Records

To identify change error records:

1. Run the CL Loans on Hold (FA901) report to identify adjusted loans on hold.

2. Run the Loan Origination Auth Sumry (FA850) report to identify loan cancellation changes that were rejected.

   Use OX for the loan action code and a loan action status of R.

Reviewing Error Messages

Use the Loan Origination Information page to identify loans with a loan action status of Rejected. Determine the change record types that were generated and navigate to the appropriate Loan Origination Change or Loan Disbursement Change pages to find the rejected record.

The rejected record has a change status of Error. The Message link should also be active. Click the Message link to view the error messages.

See Also

Viewing Loan Origination Information

Viewing Loan Origination Change

Resolving Error Messages and Running Loan Adjustments

Make the necessary changes to correct the rejection. Required actions vary based on the error messages displayed. After you have taken corrective action, use the CommonLine Loan Orig Trans page to remove the hold.

After the hold has been removed—resetting the Loan Processing Stat field to In Service—run the loan origination process again. The process generates a new change transaction record for the loan. New change transactions for the rejected change transaction record, plus any additional changes made to the loan, are created. Then follow the normal procedures to complete the processing of the change: validate the loan, create outbound files, and send them.

See Also

Managing Loan Origination Transmission Data

Processing School Certification Request Applications

This section provides an overview of school certification requests and discusses how to:

• Process school certification requests for CRC.

• Process school certification requests for CL 4.

Understanding School Certification Requests

The certification request process is an optional CommonLine process for some alternative loans. The process differs from FFELP loan application processing in that the borrower applies for the loan directly with the lender instead of through the school's financial aid office. The lender or servicer then asks the school to certify the borrower's eligibility by initiating a CommonLine application response record to the school. The school might not have a record of the student in the financial aid system, either because the student did not apply for aid or the student does not exist in the school's database.

How school certification requests are handled depends on which CommonLine loan version initiates the process. The older CommonLine 4 process is handled manually, while the newer CRC process automates many of the steps.

Pages Used to Process Certification Requests

Processing Certification Requests for CRC

To process school certification request applications for CRC loans:

1. To load the school certification request XML files, run the Inbound CRC XML Files process. Use the CRC Document Management, CRC Award Management, and View CRC Staging Table Records pages to monitor this information .

2. To process the individual records, run the Process Inbound CRC Files process, which loads the certification request records into the CRC Certification Requests page. If the lender or guarantor listed on the record is not a valid certification request participant with the school, the record does not load and receives an error status.

   During the load, the system uses the Search Match process to assign the student (and borrower) EmplID to the record, although the record loads if the system cannot identify the EmplID. For PLUS loans, you can create the parent EmplID and load parent information into the Campus Community core tables.

3. To view the records that were successfully loaded, use the CRC Certification Requests page, which has various criteria fields on the search page to view only the records of interest. After you verify that the Aid Year, Loan Type, EmplID, and Borrower ID (for PLUS) fields are completed, select the Ready to Use check box. This allows the loan origination process to originate the loan using the certification request information.

   Use the CRC Document Management, CRC Award Management, and View CRC Staging Table Records pages to review the records loaded in Error.

4. Award the student the necessary loan eligibility. The student must be awarded in the same aid year with the appropriate item type(s) based on the aid year and loan type that has been assigned to the certification request record.

   See Awarding Online.

5. Originate the loan. The information entered on the CRC Certification Requests page is used during loan origination. After origination completes, access the Maintain Originated Loans pages (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans) to ensure the correct loan destination and process level are being used. The correct process level depends on what the loan servicer expects from the school.

   See Originating CommonLine Loans.

6. Run loan validation to check the loan origination application for discrepancies

   See Validating CommonLine Loans.

7. 11. Run the CommonLine Outbound processes to create the CRC application send file(s). Send the file(s) to your loan servicers for processing.

   See Processing CommonLine Loans.

Access the CRC Certification Requests page (Financial Aid, Loans, CommonLine Management, CRC Certification Requests).

Lender OPEID (lender office of postsecondary education identifier)	Indicates the numeric identifier assigned by the Department of Education.
Guarantor OPEID (guarantor office of postsecondary education identifier)	Indicates the numeric identifier assigned by the Department of Education.
Student	Click to access the Student Block Information page to view the student's social security number, name, and birthdate. Use to assist in identifying the EmplID.
Person	Click to access the Person Block Information page to view the non-student borrower's social security number, name, and birthdate. Use to assist in identifying the borrower ID.
Search Match	Click to access the Search Criteria page to enter search criteria to determine whether the student or borrower is defined in the database.
Related IDs	Click to access the Relationships page to review relationship data of the student and parent. Create the relationship if required for PLUS loan processing.
Award Summary	Click to access the Award Summary page to review annual award summary and to view a student's awards and the offered, accepted, authorized for disbursement, and disbursed amounts for each award. Use to verify the student's eligibility for the loan.

See Also

Reviewing an Annual Award Summary

Processing School Certification Requests for CL4

To process school certification request applications for CommonLine 4 loans:

1. Load the school certification request records using the Inbound EC Agent process.

2. To process the individual records, run the CommonLine Inbound process.

   When this process is run, any certification request records are automatically set to Error.

3. Run the CL 4 App Response Load Errors report to list records with a load status of Error.

4. Run the CL 4 School Cert Requests report for information necessary to process the loan.

   The CL 4 School Cert Requests report selects only certification request records that have a load status of Error. The report lists the application information provided by the loan servicer.

5. Review the information from each report and process each certification request.

   1. Determine whether your school participates in the loan program identified on the report.

   2. If your school participates, verify that the appropriate financial aid item types, loan types, and loan destinations have been set up to process the loan.

6. Enter the certification request report information in the appropriate CommonLine Prom Note page for Stafford, PLUS, or Alt..

7. Award the student the necessary loan eligibility.

   See Awarding Online.

8. Originate the loan. The information entered on the Prom Note pages is used during loan origination. After origination completes, access the Maintain Originated Loans pages (Financial Aid, Loans, CommonLine Management, Maintain Originated Loans) to ensure the correct loan destination and process level are being used. The correct process level depends on what the loan servicer expects from the school.

   See Originating CommonLine Loans.

9. If the loan servicer has generated the unique loan ID, update the loan origination record by overriding the unique ID generated by the origination process with the loan servicer's ID.

   See Reviewing Loan Origination Information.

10. Run Loan Validation to check the loan origination application for discrepancies

    See Validating CommonLine Loans.

11. Run the CommonLine Outbound processes to create the CommonLine 4 application send file(s). Send the file(s) to your loan servicers for processing.

    See Processing CommonLine Loans.

12. In the CommonLine 4 Import page, set the load status of each processed certification request record to Processed. Use Skipped if the student is not eligible. A status of Processed or Skipped ensures that the student is not listed on future reports because the delivered reports key from a status of Error.

Adjusting Loan Disbursements Manually

This section discusses how to modify disbursements.

Pages Used to Adjust Loan Disbursements Manually

Modifying Disbursements

Access the CommonLine Disbursement Maintenance page(Financial Aid, Loans, CommonLine Management, Maintain CL Disbursements, CommonLine Disbursement Maintenance).

Loan Award Information (Interfaced to Authorization)

Actions Tab

Check Information Tab

Select the Check Information tab on the CommonLine Disbursement Maintenance page.

Sequence	The origination action sequence is generated from the loan record activity.
Comments	Click to open a free-form comment page that is associated exclusively with the loan action code entered in the page.
Fund Maint (fund maintenance)	Click to enter transactions. When entering check transactions, the Check Number, Check Date, and Check Received fields can be updated with the check information.

Lender Information Tab

Select the Lender Information tab.

The Lender Information tab reflects whether the loan is a CL4 or a CRC processed loan. CL4 Lender Information displays the lender ID in the Loan Check Lender column. CRC Lender Information displays the lender's OPEID and branch ID values.

Entering Checks Manually

Enter all checks received on this page.

Use the following action codes:

• PSCD (Check Received from Lender) if the check is to be disbursed as soon as possible.

• PSCN (Unendorsed Check Received) if unendorsed checks need to be entered, but the funds should not be disbursed to the student's account until the endorsement has been received. After the endorsement is received, a new row must be inserted with the value of PSCE (Check Endorsed) to allow the funds to be disbursed.

Adjusting Amounts After Receipt of Funds

Enter the check for the entire amount for the first loan. Use action code PSCD. Next, enter a new action of PSAD (Manual Fund Adjustment) enter a negative net amount in the value of the first disbursement for the second loan. Enter a comment explaining that reduction.

Next, select the first disbursement of the second loan. Enter action PSCD and enter a net amount for the value of the check reduction. Enter a comment explaining the entry.

Tracking Disbursements Example

Here is an example of using the CommonLine Disbursement Maintenance page to track disbursements.

Loan funds are received using EFT roster. The EFT roster load date is assumed to be the date funds are received by the institution. Authorization and disbursements are run for all students on the roster.

Run the CommonLine reconciliation reports to select all EFT records not disbursed. Review each record not disbursed. Based on the status of each disbursement, you can determine whether:

• The disbursement needs to be returned or reissued. Update the loan and award if necessary. Run the loan adjustments process to calculate a return amount or reissue date. Insert an action code of PSFN (Funds Need to be Returned). Use the Actn Net field or the comment page to document the amount to be returned. After the funds have been returned, enter a new action code of PSCR (Funds Returned to Lender), and enter the amount. This reduces the net disbursement amount to zero. If the disbursement is to be reissued later, the new check is processed normally.

• The disbursement can be made after an issue is resolved. As an example, the student needs to enroll full time. Insert an action code of PSPR (Pending Resolution). Enter a comment documenting why the disbursement should be held. Continue to run the EFT Reconciliation reports to monitor the status of the disbursement. If, after ten days, you determine that the check must be returned, enter a new action of PSFN. After the funds have been returned, enter a new action code of PSCR and enter the amount.