6 Using Change Management

This chapter describes change management capabilities in Oracle Advanced Monitoring and Resolution.

It covers the following topics:

• About Change Management

• Creating Change Management Tickets

• Searching Change Management Tickets

• Viewing Change Management Tickets

• Updating Change Management Ticket

• Assigning Change Management Ticket

• Submitting Change Management Ticket

• Scheduling Change Management Ticket

• Approving Change Management Ticket

• Creating an Approval Matrix

• Starting Change Management Ticket

• Completing Change Management Tickets

• Closing a Change Management Ticket

• Cancelling Change Management Ticket

Note:

If you cannot see the Advanced Monitoring tab when you log in to Oracle Advanced Monitoring and Resolution, contact your Oracle Advanced Monitoring and Resolution customer user administrator.