Title

The title of the solution

ID

The identifier of the solution

Owning Group

The division of your customer service organization that is responsible for the solution

Author

The customer service agent who created the solution

Status

The date on which the solution was created

# Create

The number of times the solution was created

# Status Change

The number of times the solution passed from one point in the workflow to another

# Modify

The number of times the solution was modified

# View

The number of times internal and external users have viewed the solution

# Link

The number of times the solution was linked to another solution

# Unlink

The number of times that links from the solution to other solutions were removed

# Reuse

The number of times that customer service agents linked the solution to customer support tickets

# Delete

The number of times the solution was deleted