This section includes a complete listing of available JMS events (including scenario-enabled events). All ATG Service events include the following information:
ProfileIdParentSessionIdSessionIdEventDateOrganizationIdIPAddressEnvironmentNameSiteNameCustomerProfileId(Knowledge Manager only)CustomerProfile(Knowledge Manager only)AgentProfile(Knowledge Manager only)RateAnswerMessage(Self Service only)RateResultsListMessage(Self Service only)
Knowledge Manager JMS Events
JMS Event Class | JMS Type | Available Details |
|---|---|---|
|
| answer object |
|
|
|
|
| |
|
| workflow task |
|
| workflow task |
| workflow task |
ATG Solution JMS Events
JMS Event Class | JMS Type | Available Details |
|---|---|---|
|
| Solution object |
| Solution object | |
| Solution object | |
| Solution object | |
| Solution object | |
|
| Solution object |
| Solution object |
Knowledge Manager-Specific Ticketing JMS Events
JMS Event Class | JMS Type | Available Details |
|---|---|---|
|
| ticket object |
| ticket object | |
| ticket object | |
| ticket object | |
| ticket object | |
| ticket object | |
| ticket object |
Self Service JMS Events
JMS Event | JMS Type | Available Details |
|---|---|---|
|
| ticket object |
|
| answer object |
|
|
|
|
|
|
