To create a ticket (by customer):
From the Self Service site, click the Contact Us link. The Contact Us page is displayed.
From the Contact Us page, select a problem category for the support request from the Select a Problem Category drop-down list.
Type a description of the problem in the description text box.
If logged in to the Self Service site, contact information is automatically populated in the customer contact information panel.
To provide alternate contact information, clear the existing contact information, and then enter the alternate customer contact information.
Note: For customers not registered or logged in to the Self Service site, customer contact information must be completed before submitting the Contact Us form.
After completing the Contact Us form, click Send. The issue is recorded and a ticket number is assigned for tracking purposes accessible from the My Account page in the My Tickets panel.
