Oracle® Advanced Support Platform User's Guide, Release 3.2.1 for all platforms Part Number E37747-01 |
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Oracle Advanced Support Portal forms the interface between Oracle and and its customers, enabling users to access information through Web browsers and combine information from different sources into a single entry point. Oracle Advanced Support Portal is secure, easy-to-use, and provides access to ITIL-based service application tools and best-practice workflows, enabling users to monitor and manage their infrastructure elements and drive competitive advantage to their core businesses.
Oracle Advanced Support Portal is a fully integrated, ITIL-based operations management framework, including tools, processes, and technology, which is hosted by Oracle and delivered through the Web as a Software-as-a-Service (SaaS).
Oracle Advanced Support Portal capabilities include:
Easy navigation and reporting functionality
A customer-generated on-demand reporting engine
Heterogeneous event monitoring and rules engine for faster problem detection and resolution
Enhanced security features
A Configuration Management System (CMS) to support physical and logical devices
Oracle Advanced Support Portal benefits include:
Efficiencies in service delivery through automated features such as customer setup and management.
Secure service delivery with full data segregation and access control.
Improved quality of service through proven ITIL-based processes embedded into the tool workflow.
Greater flexibility with a customizable and scalable Web-based platform for access anywhere at any time.
About Oracle Advanced Support Portal Users
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