The Collections section of the account bar appears if an account is in collections. Your company's policies determine the schedule of actions and the repercussions of the actions. Common scheduled actions are:
When services are inactivated.
When an account is referred to an outside agency.
Other information includes:
| Field | Description |
|---|---|
| Days past due | The number of days that payment is past due. Click the link view the details of all unpaid items. |
| Minimum Payment | The minimum amount the customer must pay to stop the collections process. Click to make a payment. |
| All Collections Actions | The field appears if there are more than two scheduled actions. Click to see all scheduled collections actions. |