About the Bills Graph

The Bills graph is a visual overview of account activity, including billing and customer interactions.

  • The horizontal axis shows information about the last 12 bills and the bill in progress.

  • The vertical axis shows account information regarding customer communication and A/R.

Bill Information

This table describes the indicators for bills and payments.

Indicator Description
Grey dot Bill paid on time (including any overage from the last cycle).
Red dot Bill paid after the due date.
Circular arrows Bill in progress for the current billing cycle.
Horizontal line through indicators Recurrent charge.

You can click an indicator to get more information about the bill it represents. The information can include the following, depending on the bill and bill history:

  • Bill ID and Billing cycle dates

  • My Charges

  • Charges from Other Accounts

  • A/R actions

    Click the link to view the A/R Actions dialog box.

  • Payment applied

  • Due for this period

  • For overdue bills that have been paid, the number of days late for full payment

  • Details

    Click the link to view the bill in the Bills section. See "About the Bills Section".

Tip:

To close the details information, click inside the Bills graph.

Account Information

The following table describes indicators for account information that are not related to bills. Account information indicators are for adjustments, disputes, and comments from CSRs. The indicators appear above the Bills graph. You can click an indicator to read further information about the interaction and to enter comments.

If multiple instances of the same type of interaction occur in a brief time span, Billing Care displays a single indicator with the number of occurrences.

Tip:

To close the details information, click inside the Bills graph.
Indicator Description
Conversation bubble General customer inquiry.
Currency symbol Payment, account adjustment, bill adjustment, item adjustment, event adjustment, open dispute, closed dispute, write-offs.

For payments, disputes, and adjustments, you can drill down to see further details, such as effective dates, transaction IDs, payment methods, and comments depending on the type of A/R.
Unresolved (yellow triangle with exclamation point) Unresolved status for inquiries and A/R changes. This indicator is shown in combination with customer inquiries and A/R changes.
Award Award.

You can click an indicator to read more information about the transaction or interaction it represents. You can also enter a comment.