Siebel CRM Desktop for IBM Notes Administration Guide > How Siebel CRM Desktop Works > How Siebel CRM Desktop Uses the Siebel Enterprise >

About the PIM Client Sync Service Business Service

The PIM Client Sync Service business service delegates calls that Siebel CRM Desktop receives from IBM Notes and contains methods that handle calls from CRM Desktop. Each method is generic and is not tightly coupled to a specific Siebel object. A Web service provides access to the business service methods. CRM Desktop accesses the Web service through SOAP messages. The business service receives and sends the custom integration object as method parameters of the business service.

The PIM Client Sync Service business service does the following work:

1. Parses the input hierarchy of the object instance.
2. Retrieves commands from the Siebel message. These commands are embedded in the incoming instance of the integration object.
3. Processes the Siebel messages with the help of methods on the EAI Siebel Adapter business service.
4. Embeds the output of the Siebel message into the integration object instance.

   To send the information back to IBM Notes through the web service interface, the PIM Client Sync Service business service does this step.

For more information, see About Integration Objects.