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Removing or Upgrading CRM Desktop SSO

This topic describes how to remove or upgrade CRM Desktop SSO for versions that occur earlier than Siebel CRM Desktop version 3.1. For information about removing multiple users, see Removing the CRM Desktop Add-In for Multiple Users.

Removing CRM Desktop SSO for a Single User

This topic describes how to remove CRM Desktop SSO for a single user.

To remove CRM Desktop SSO for a single user

1. Log on to the computer where CRM Desktop SSO is installed.
2. Synchronize and back up all personal data:
   1. In Microsoft Outlook, perform synchronization.
   2. Backup personal data.

      It is recommended that the user use the export feature in Microsoft Outlook to export personal data to a file.

3. Remove CRM Desktop SSO:
   1. In Microsoft Windows, click the Start menu, choose Settings, and then click Control Panel.
   2. In the Control Panel, right-click Add or Remove Programs and then choose Open.
   3. In the Add or Remove Programs dialog box, in the Currently Installed Programs window, click Invisible SSO Module and then click Remove.

      CRM Desktop removes the registry settings and the files that CRM Desktop SSO uses.

Upgrading CRM Desktop SSO

This topic describes how to upgrade CRM Desktop SSO.

To upgrade CRM Desktop SSO

1. Remove CRM Desktop SSO.

   For more information, see Removing CRM Desktop SSO for a Single User.

2. Install CRM Desktop SSO.

   For more information, see Installing CRM Desktop SSO.