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How Siebel CRM Desktop Handles a IBM Notes Meeting That Includes Multiple Attendees
The example in this topic describes how Siebel CRM Desktop handles a IBM Notes meeting that includes multiple attendees. Figure 7 illustrates how user 1, who is a meeting organizer, creates a native calendar entry in IBM Notes and shares it. User 2, the invitee, accepts the invitation and also shares it.
Figure 7. How Siebel CRM Desktop Handles the IBM Notes Meeting That Contains Multiple Attendees
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Explanation of Callouts The following work occurs:
- User 1, the meeting organizer, creates a shared meeting with user 2, a meeting attendee who is an employee.
- User 1 saves the meeting and sends an invitation to user 2. The UniversalIdis the same for the organizer and other meeting attendees.
- User 1 synchronizes and then Siebel CRM Desktop creates the activity on the Siebel Server.
- User 2 receives and accepts the invitation.
- User 2 shares the meeting, saves it, and then synchronizes. Siebel CRM Desktop determines user 1 already synchronized this IBM Notes meeting with the Siebel Server because these items use the same UniversalId and include the same meeting organizer. In this situation, Siebel CRM Desktop identifies a duplicate during synchronization.
Siebel CRM Desktop detects that the activities are equivalent and then does deduplication without displaying the collision dialog box. For more information, see Resolving Synchronization Conflicts.
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