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How Siebel CRM Desktop Transforms Objects Between Siebel CRM Data and Microsoft Outlook Data

This topic describes how Siebel CRM Desktop transforms objects between Siebel CRM Data and Microsoft Outlook data. It includes the following topics:

• How Siebel CRM Desktop Transforms a Calendar Event That Does Not Repeat
• How Siebel CRM Desktop Transforms a Repeating Calendar Event That Matches a Siebel Repeating Pattern
• How Siebel CRM Desktop Transforms a Repeating Calendar Event That Does Not Match Siebel Repeating Patterns
• How Siebel CRM Desktop Transforms Siebel CRM Activities That Do Not Repeat
• How Siebel CRM Desktop Transforms Siebel CRM Activities That Repeat
• How Siebel CRM Desktop Maps Fields Between a Siebel Calendar Appointment and a Microsoft Outlook Calendar Appointment

If the user synchronizes a repeating activity between the Siebel Server and Outlook, then CRM Desktop uses the following logic:

1. Maps changes between Siebel activities in Outlook and native Outlook items.

   CRM Desktop updates changes in the Outlook Calendar event in the activity that is linked to the Calendar event.

2. Synchronizes changes between Siebel activities in Outlook and Siebel CRM activities.

   CRM Desktop updates this change in Siebel CRM data after the synchronization finishes.