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How Siebel CRM Desktop Transforms a Repeating Calendar Event That Does Not Match Siebel Repeating Patterns


Table 48 describes how Siebel CRM Desktop transforms a repeating Calendar event that does not match a Siebel repeating pattern.

Table 48. How Siebel CRM Desktop Transforms a Repeating Calendar Event That Does Not Match a Siebel Repeating Pattern
Action in Microsoft Outlook
Work That Siebel CRM Desktop Performs

The user creates a repeating Calendar event that does not match a Siebel repeating pattern.

CRM Desktop does the following work in Outlook:

  • Creates the corresponding activity. To identify this activity, it uses the Siebel repeating pattern that contains the longest interval between occurrences and that can incorporate all occurrences of the chosen Outlook pattern.
  • To match the calendars in Outlook and CRM Desktop, it creates the list of exceptions for this activity.

The user changes a single occurrence for a repeating Calendar event that does not match any Siebel repeating pattern.

CRM Desktop does the following work in the Outlook Calendar:

  • Creates a new calendar item that is nonrepeating.
  • Deletes the occurrence that changed for the Outlook calendar item.
  • Creates an exception in Outlook for the occurrence date that changed.

CRM Desktop does the following work in Outlook:

  • Adds an exception to the exceptions dates list of the activity.
  • Adds a new activity that does not repeat.

The user deletes a single occurrence for a repeating Calendar event that does not match a Siebel repeating pattern.

CRM Desktop does the following work in Outlook:

  • Adds an exception to the exceptions dates list of the activity.
  • Deletes this single occurrence of the activity.

The user deletes a repeating Calendar event that does not match a Siebel repeating pattern.

Deletes the corresponding repeating activity.

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