Siebel CRM Desktop for Microsoft Outlook Administration Guide > Installing Siebel CRM Desktop > Overview of Installing the CRM Desktop Add-In >

About Files, File Locations, and Profiles

Siebel CRM Desktop handles files and profiles according to the following conditions:

• CRM Desktop uses a specific profile and a default location for email delivery to store Siebel CRM data. For a description of the locations that you can use for the default email delivery for Microsoft Outlook, see How Siebel CRM Desktop Stores Siebel CRM Data. For more information, see Caution About Changing the Default Mail Delivery Location.
• During installation, you choose the installation directory where the installer installs the CRM Desktop add-in. For more information, see Using the Windows Command Line to Set Optional Parameters.
• If you configure multiple Outlook profile in Outlook, then First Run Assistant applies the configuration for the CRM Desktop add-in only in one of these profiles. You cannot use it with more than one Outlook profile.
• If you install and then remove the Outlook profile, then the CRM Desktop add-in remains in an installed state and continues to display in the Add and Remove Programs dialog box. In this situation, the user can remove the CRM Desktop add-in.
• If you remove the .pst file from the Outlook profile where you install CRM Desktop, then you can still remove the CRM Desktop add-in. For more information, see Caution About Changing the Default Mail Delivery Location.

Caution About Changing the Default Mail Delivery Location

You must not change the default email delivery location in the Microsoft Outlook profile where you install Siebel CRM Desktop.

CAUTION:  If you change the default email delivery location then Siebel CRM Desktop will not function correctly. Oracle does not support changing this location.

Installing an Add-in Profile That Includes a Microsoft Exchange Mail Account

You can install the CRM Desktop add-in in the Outlook profile that uses a Microsoft Exchange mail account even if an additional mailbox is available. Prior to Siebel CRM Desktop version 3.5, you cannot install the CRM Desktop add-in to the Outlook profile that uses a Microsoft Exchange mail account if an additional mailbox is available.