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Changes That Siebel CRM Desktop Makes During Installation

This topic describes changes that Siebel CRM Desktop makes during installation. It makes these changes to the file system, Windows Registry, and settings in Microsoft Outlook.

Where Siebel CRM Desktop Stores Data in the File System

Siebel CRM Desktop places most files that it requires in the following folder:

%APPDATA%\Oracle\CRM Desktop\Profile\

where:

• APPDATA is an environment variable that the operating system automatically sets.

For example, CRM Desktop places most files that it requires in the following folder:

C:\Users\username\AppData\Roaming\Oracle\CRM Desktop\Profile

You can change this directory. For more information, see Setting the Installation Directory of the CRM Desktop Add-In.

Table 4 describes where CRM Desktop stores data in the file system.

Changes That Siebel CRM Desktop Makes in the Windows Registry

CRM Desktop adds registry entries differently depending on one of the following options that you choose when you install the CRM Desktop add-in:

• Anyone Who Uses This Computer. CRM Desktop adds registry entries in the following registry keys:
  • HKEY_LOCAL_MACHINE\Software\Oracle\CRM Desktop
  • HKEY_CURRENT_USER\Software\Oracle\CRM Desktop for the user who is currently logged in
• Only For Me. CRM Desktop adds registry entries only in the following registry key
  • HKEY_CURRENT_USER\Software\Oracle\CRM Desktop

For more information, see Installing the CRM Desktop Add-In.

These settings include the following information:

• General settings for CRM Desktop, such as login information.
• In the Logging subkey, logging settings that CRM Desktop uses to tune logging behavior.
• In the StructureBackup subkey, backup information from the personal folders file. For more information, see How Siebel CRM Desktop Stores Siebel CRM Data.

CRM Desktop registers COM classes in the Windows Registry when you install CRM Desktop. For more information about Windows Registry settings that Microsoft Windows requires to register COM classes, see the topic about Registering COM Applications at the Microsoft Developer Network Web site.

For more information, see Using the Windows Registry to Control Siebel CRM Desktop.

Changes That Siebel CRM Desktop Makes to Settings in Microsoft Outlook

Siebel CRM Desktop adds the following items to the personal folders file:

• Custom folders
• Custom views
• Custom objects
• Custom forms

CRM Desktop runs as a Microsoft Outlook add-in, so it must register with Outlook. For more information about Windows Registry settings that Microsoft Windows requires to register an add-in, see the topic about Registry Settings for COM Add-Ins at the Microsoft Developer Network Web site.

For more information, see How Siebel CRM Desktop Stores Siebel CRM Data.