There are a number of general requirements that are necessary for Oracle to deliver Oracle Services:
A Gateway must be provisioned into the customer's environment.
All monitored systems must be network accessible from the Gateway.
The monitored systems must be dedicated to the customer. Oracle will not be able to deliver services for monitored systems which are not exclusively owned and controlled by the customer. Oracle recommends a dedicated, physical server. If you do not wish to purchase the certified server from Oracle, you can use a server or Virtual Machine (VM) that meets your particular requirements. See Installing the Gateway.
Oracle must have access to certain ports and protocols (described below) in order to implement and deliver Oracle Services.
The Gateway must be continuously accessible from the Oracle Support Platform using the secure protocols described below. However, the Gateway must not be directly exposed to the Internet.
To access the Gateway, your Web browser must be able to log in to http://www.oracle.com to enable access to the Gateway user interface using your Oracle Single Sign-on (SSO) authentication.
Customers must not attempt to gain access to the Gateway using SSH. Customer access to the Gateway is restricted only to the approved web interface.
Customers must not attempt to install other, third party, software onto the Gateway unless the software has been explicitly approved by Oracle. The Gateway should be viewed as an appliance that is installed into the customer network.
Customers must not put a Transport Layer Security (TLS) break between the Gateway and the Internet.
In order to expedite the implementation process, the customer will be required to provide high level network topology which should include:
IP numbering scheme
Routing policy
Locations of firewalls
Locations of monitored systems
Proposed location of Gateway
Having this information enables Oracle to provide a recommendation regarding the Gateway placement.