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Oracle® Advanced Support Gateway Security Guide for Private Cloud at Customer

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Updated: September 2020
 
 

General Requirements

There are a number of general requirements that are necessary for Oracle to deliver Oracle cloud services:

  • An Oracle Advanced Support Gateway must be hosted within the customer environment along with PCC Infrastructure.

  • Oracle Advanced Support Gateway will be directly connected to the PCC infrastructure via the PCC infrastructure management network.

  • Oracle must have access to certain ports and protocols (described below) in order to implement and deliver Oracle cloud services.

  • Oracle Advanced Support Gateway must be continuously accessible from the Oracle Support Platform using the secure protocols described below. However, Oracle Advanced Support Gateway must not be directly exposed to the Internet.

In order to expedite the implementation process, the customer will be required to provide high level network topology which should include:

  • IP numbering scheme

  • Routing policy

  • Locations of firewalls

  • The placement of Oracle Advanced Support Gateway in same chassis/network as the PCC infrastructure.

Having this information enables Oracle to provide a recommendation regarding Oracle Advanced Support Gateway placement.