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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Analytic Reports >

Service Details

The user can use this use case to view contract call detail information. Table 37 lists and describes the use case functions.

Table 37. Service Details
Function
Description

Name

Service Details

Chart

None

Triggers
  • Billing Reports List
  • Service Billing Overview
  • Report Drop-down

Business Rules

None

Standard Features
  • Printer-friendly view
  • Download CSV, PDF, or XML

Configuration Points

Report Threshold Value for Batch Mode. Determines the number of result set lines above which a report must process in batch mode instead of as an online download. You can set values for each type of download file:

  • CSV. The maximum number of output lines.
  • PDF. A percentage of the CSV threshold value (Default is 10%).
  • XML. A percentage of the CSV threshold value (Default is 20%).

For example, if the CSV report threshold is set to 3,000 result set lines, then a PDF threshold value set at 10% must process in batch mode when there are 300 or more result set lines in the CSV file.

Main Path for Service Details

The following path describes the Service Detail use case:

1 The user selects the Service Billing Overview from the List of Billing Reports.
  1. Oracle Self-Service E-Billing determines query parameters, using the report context or the default values, and it displays a tabular report.

Alternate Paths for Service Details

Alternate paths can occur in this use case.

The User Modifies the Query Parameters
  • The user changes any of the query parameters on the Report tab or his or her hierarchy context position and selects Display to execute report.

    Oracle Self-Service E-Billing regenerates the report for the scope of selected reporting period and hierarchy context position.

The User Customizes the Report
1 The user selects reporting period range context.
  1. The user specifies report filters (one for each column).
  2. The user specifies visible or hidden and column order.
The User Selects the Printer-Friendly Action

Oracle Self-Service E-Billing invokes the Printer-Friendly use case.

The User Selects the Download Action (CSV or XML)

Oracle Self-Service E-Billing downloads the report in the selected format.

Exceptions for Service Details

The following exceptions can occur with this use case.

The User Encounters an Error

Oracle Self-Service E-Billing invokes the error message use case.

    
Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.