Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >

Editing a CSR User

This use case lets an administrative CSR user view the current profile information of all the CSR users including themselves. He or she can modify the first name, last name, email address, or role.

Table 96 lists and describes the Edit CSR User use case functions.

Main Path for Editing a CSR User

The following path describes this use case:

1. The CSR administrator clicks the Edit link for a CSR user
2. A screen displays the following information:
   • CSR User ID - Hard-coded (cannot be changed).
   • A user can change his or her profile information:
     • First Name - prepopulated form box - Required
     • Last Name - prepopulated form box - Required
     • Email address - prepopulated form box - Required
   • Role:
     • CSR Administrator
     • CSR
3. The CSR administrator clicks Update.
4. Oracle Self-Service E-Billing validates the form information for:
   • Formatting
   • Completeness
5. Oracle Self-Service E-Billing displays the updated User Information with the following success message: Your profile information has been updated successfully.

Alternate Paths for Editing a CSR User

The user clicks Cancel; the Manage Profile Detail screen displays with the original settings.