Name

Disputing A Transaction

Functional Area

Statement Presentment, Disputes

Main Path

The main path to dispute a transaction is as follows:

1. The user clicks the dispute link on the Categorize Transaction page.

   The UI displays the Disputes page:

   • Transaction Date
   • Posting Date
   • Dispute Number
   • Description
   • Amount
   • Actions: Submit; Cancel
   • Reason for Dispute
   • Account Number
2. The user enters text for a specific dispute and clicks Submit.

   The UI displays Disputes Page 3 (confirmation):

   • Information from previous page (full text of dispute)
   • Actions: Print this page
3. Oracle Self-Service E-Billing saves dispute details.

Alternate Paths

• The user clicks the link to print the page.
• The UI displays a page without navigation.
• The card member uses the browser print function to print the page.

Exceptions

The card member enters an invalid field and the UI displays an error message.