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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases > Setting a Preferred Language (CSR)In this use case, CSR users can set a personal language preference. Setting a preferred language displays all screen text, attributes, error messages, and email notifications in the preferred language for that CSR user each time he or she logs in. Oracle Self-Service E-Billing is preconfigured with U.S. English only; you must localize your implementation to provide additional languages. For information about localization, see Implementation Guide for Oracle Self-Service E-Billing. If Oracle Self-Service E-Billing is localized and a CSR user has not selected a preferred language, the Billing and Payment application displays in the language configured as the default. Table 57 lists and describes the Setting a Preferred Language use case functions.
Main Path for Setting a Preferred Language (CSR)The main path for a CSR to set a preferred language is as follows:
Alternate Paths for Setting a Preferred Language (CSR)The following alternate path can occur in this use case. The user clicks CancelOracle Self-Service E-Billing displays the Profile page. Exceptions for Setting a Preferred Language (CSR) |
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