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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases > Managing a CSR ProfileIn this use case, CSRs can view their current profile information and can modify their first name, last name, email address, password, and security question. Table 56 lists and describes the Managing a CSR Profile use case functions.
Main Path for Managing a CSR ProfileThe main path to manage a CSR profile is as follows:
Alternate Paths for Managing a CSR ProfileAlternate paths can occur with this use case. The user clicks Cancel on the Manage Profile pageThe page refreshes with the original settings. The user clicks Cancel on the Change Password pageThe Manage Profile page appears. The user clicks Cancel on the Change Security Question pageThe Manage Profile page appears. Exceptions for Manage CSR ProfileExceptions can occur with this use case. One of the form fields is an empty string when submittedOracle Self-Service E-Billing displays the Change Password form with the following error message: Please provide a value for ****. The password or confirm password does not meet the requirementsOracle Self-Service E-Billing displays the Change Password form with the following error message: Please provide a valid password and confirm password. The password and confirm passwords are not exactly the sameOracle Self-Service E-Billing displays the pre-populated Change Password form with the following error message: Please provide a valid password and confirm password. If no question is selected or if the security answer is an empty string on the Security Question formOracle Self-Service E-Billing displays the Change Security Question Form with the following error message: Please select a question and a valid answer for the question selected. |
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