Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >

Editing a CSR User

This use case lets administrative CSR users view the current profile information of all the CSR users, including their own. A CSR administrator can modify the first name, last name, email address, or role.

Table 55 lists and describes the Editing a CSR User use case functions.

Main Path for Editing a CSR User

The main path to edit a CSR user is as follows:

1. The CSR administrator clicks the Edit link for a CSR user.

   Oracle Self-Service E-Billing displays the following information:

   • CSR User ID - Hard coded (cannot be changed).
   • Users can change their profile information:
     • First Name - Pre-populated form box - Required
     • Last Name - Pre-populated form box - Required
     • Email address - Pre-populated form box - Required
   • Role Drop Down Box:
     • CSR administrator
     • CSR
2. The CSR administrator clicks Update.
3. Oracle Self-Service E-Billing validates the form information for:
   • Formatting
   • Completeness
4. Oracle Self-Service E-Billing displays the updated user Information with the following success message: Your profile information has been updated successfully.

Alternate Path for Editing a CSR User

The CSR administrator clicks Cancel; the Manage Profile Detail screen displays with the original settings.