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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >
Adding CSR Users
In this use case, a CSR administrator adds other CSRs. Table 54 lists and describes the use case functions.
Table 54. Adding CSR Users
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|
Name |
Adding CSR Users |
Feature Area |
CSR |
User |
Customer service representative administrator |
Trigger |
The CSR clicks the Create CSR tab. |
Precondition |
- The CSR administrator user has been created.
- An organization and accounts exist.
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Functions |
- Only administrator CSRs have the ability to manage other CSR users.
- User name and password have same limits as users.
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Standard Features |
Form validation |
Configuration Points |
- The number of characters in a password; Payment Card Industry (PCI) Data Security Standard requires a minimum of seven characters.
- The complexity of the password.
- The number of questions for the security question.
- The list of security questions.
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Main Path for Adding CSR Users
The main path to add CSR users is as follows:
- A CSR administrator chooses to Add Internal Users. The user selects the Add function for a chosen CSR User and enters the CSR User's details:
- First Name
- Last Name
- User ID
- Email
- Role
- Password
- Confirm Password
- The administrator internal user enters information and submits the form.
Oracle Self-Service E-Billing confirms the successful creation of the CSR user.
Alternate Paths for Adding CSR Users
In an alternate path, the CSR user creates additional CSR users from the confirmation page.
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