Oracle Self-Service E-Billing v6.2: Impersonating a User

In this use case, a CSR impersonates a consumer user to view specific account information. Table 52 lists and describes the use case functions.

Table 52. Impersonating a User
Functions	Description
Name	Impersonating a User.
Feature Area	CSR
User	CSR, CSR administrator
Trigger	The user clicks the Impersonate link in the search results.
Precondition	The CSR can use either search result to locate users and use the Impersonate link to impersonate the user.
Functions	A CSR user inherits the same rights and privileges as the user he or she is impersonating. The recommended method to end impersonation sessions is to log out from the Impersonation session.

Main Path for Impersonating a User

In this use case, the CSR user selects a user and invokes the impersonate operation. Then Oracle Self-Service E-Billing opens an impersonation session in a new browser for the selected user, while maintaining the existing CSR navigation for the CSR user.

The CSR user navigates through the CSR application as a user. When finished, the CSR user exits the impersonated user session in a way that is clearly marked for its purpose. The recommended method is to log out from the impersonation session.

Oracle Self-Service E-Billing ends the impersonation session for the selected user and displays the search screen.

Application Guide for Oracle Self-Service E-Billing (Consumer Edition)		Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.