Call History page

The following tasks use this page:

• Viewing the Call Center history of a patient.

To view a job aid that you can print, see:

• Quick Reference: Call Center.

  Fields in the Call Center History page

  Field	Description	Note
  Date Called (GMT)	Date and time of contact in the format selected on the User Profile page.	Dates appear in descending order.
  Visit Name	Name of the visit with which the survey is associated.
  Call Attempt	Number of attempts made to contact the patient.	Includes only contact attempts made by phone. The patient survey form status must be Submitted.
  Call Outcome	The reason for the log entry, selected from the Reason drop-down list.
  Notes	User comments about the contact.	Maximum number of characters is 400.
  User	Name of Call Center staff assigned to the patient.	The role must be Call Center Manager or Call Center Staff.