Logging a call

You log a call when you cannot reach the patient or you contacted the patient and you cannot perform the interview. If the patient has been contacted the maximum number of times configured for the Call Center, a message appears and indicates that you cannot log the call attempt.

1. On the Call Center Patient Details page, click Log Call.

   The Log Call form appears below the script.

2. Fill in the fields as necessary. For more information, see Log Call form.
3. Click Submit.

   The OutcomeLogix application logs the call and increments the call attempt count.

   Note: If the study has multiple arms with overlapping visit windows, the application records the call against the visit you opened first.