5.6 Servicing the Oracle ZFS Storage Appliance ZS3-ES

5.6.1 Powering Down the Oracle ZFS Storage Appliance ZS3-ES for Service (When Required)
5.6.2 Service Procedures for Oracle ZFS Storage Appliance ZS3-ES Components

This section provides instructions to service replaceable components (CRUs/FRUs) in the Oracle ZFS Storage Appliance ZS3-ES. Before starting any service procedure, read and follow the guidelines in Section 5.2, “Preparing Oracle Virtual Compute Appliance for Service”.

5.6.1 Powering Down the Oracle ZFS Storage Appliance ZS3-ES for Service (When Required)

If you need to execute a service procedure that requires the Oracle ZFS Storage Appliance ZS3-ES to be powered down, follow these instructions:

Powering down the storage head/controller

Performing a graceful shutdown ensures that data is saved and not corrupted, and that resources are assigned to the other controller in the storage head cluster. This is the preferred method for powering down a controller for component replacement.

  1. Ensure that Ethernet cables are connected from your network to the NET-0 port on the back of each server.

  2. Direct your web browser to the server to be serviced by using either the IP address or host name assigned to the NET-0 port as follows: https://ipaddress:215.

  3. Log in as root, using the system-wide Oracle Virtual Compute Appliance password.

  4. Go to Maintenance > Hardware.

  5. Click the Show Details link for the server.

  6. Click the Power icon for the server and select Power off from the pull-down list.

If graceful shutdown is not possible, use the power button.

Caution

This task forces the main power off. You might corrupt or lose system data, or lose the server configuration (the resources assigned to it) during an immediate power down.

  1. Press and quickly release the Power button on the front panel.

    This action causes an orderly shutdown of the operating system, and the server enters the standby power mode.

  2. If the server did not respond or you need a more immediate shutdown, press and hold the Power button for four seconds.

    This forces the main power off and enters the standby power mode immediately. When the main power is off, the Power/OK LED on the front panel begins flashing, indicating that the server is in standby power mode.

If neither graceful shutdown nor emergency shutdown using the power button is possible, for example because you are not physically located at the system, use the ILOM to perform an emergency shutdown. Choose one of the following options:

Caution

This task forces the main power off. You might corrupt or lose system data, or lose the server configuration (the resources assigned to it) during an immediate power down.

  • Log in to the Oracle ILOM web interface.

    In the left pane, click Host Management > Power Control, and in the Actions list click Immediate Power Off.

    Click Save, and then click OK.

  • Log in to the Oracle ILOM command-line interface (CLI).

    At the CLI prompt, type the following command: stop -f /System.

Powering down the disk shelf

Do not remove a component if you do not have an immediate replacement. The disk shelf must not be operated without all components in place. Powering down or removing all SAS chains from a disk shelf will cause the controllers to panic to prevent data loss. To avoid this, shut down the controllers before decommissioning the shelf.

  1. Stop all input and output to and from the disk shelf.

  2. Wait approximately two minutes until all disk activity indicators have stopped flashing.

  3. Place the power supply on/off switches to the "O" off position.

  4. Disconnect the power cords from the external power source.

Powering on the storage appliance

The disk shelf must not be operated without all components in place.

  1. Reconnect the disk shelf power and data cables you removed to service a component.

  2. Place the power supply on/off switches on the disk shelf to the "I" on position.

  3. Wait several minutes until the boot process is complete, at which time the Power LED should be solid green.

  4. Connect the storage head power and data cables you removed to service a component.

  5. Power on the server by pressing the Power button on the front panel.

    If you are not physically located at the system, use either of these ILOM methods instead:

    • Log in to the Oracle ILOM web interface.

      In the left pane, click Host Management > Power Control, and in the Actions list click Power On.

    • Log in to the Oracle ILOM command-line interface (CLI).

      At the CLI prompt, type the following command: start /System.

  6. Wait approximately two minutes until the power-on self-test (POST) code checkpoint tests have completed, and the Power/OK LED on the front panel lights and remains lit.

  7. If you performed a graceful shutdown earlier, return resources to the server that was just serviced.

    1. Log into the web UI for the server that was not serviced.

    2. Go to Configuration > Cluster.

    3. Click Failback.

    Note

    For information about configuring the clustered servers and attached disk shelves, see the Oracle ZFS Storage System Administration Guide for the appropriate software release.

5.6.2 Service Procedures for Oracle ZFS Storage Appliance ZS3-ES Components

For parts that are not hot-swappable, power down the Oracle ZFS Storage Appliance ZS3-ES before starting the service procedure.

Warning

If you need to execute a service procedure that interrupts the connection between virtual machines and their virtual disks, shut down the virtual machines in Oracle VM Manager prior to servicing the storage hardware. Disconnecting a running virtual machine from its disks may cause data corruption.

Generally speaking, hot-swappable components can be serviced without specific additional steps for Oracle Virtual Compute Appliance. Follow the applicable procedure in the Service Manual. The following table provides links to each service procedure and indicates whether parts are hot-swappable or require the component to be taken offline and powered down.

Table 5.12 Service Procedures for Oracle ZFS Storage Appliance ZS3-ES Components

Replaceable Part(s)

Hot-Swap

URL

Storage head hard drives

Yes

http://docs.oracle.com/cd/E37831_01/html/E48559/z40000091011460.html#scrolltoc

Disk shelf drives

Yes

Refer to the section Replacing a Drive on this page: http://docs.oracle.com/cd/E27998_01/html/E48492/maintenance__hardware__procedures__shelf.html#scrolltoc

Fan modules

Yes

http://docs.oracle.com/cd/E37831_01/html/E48559/z40000091014194.html#scrolltoc

Storage head power supplies

Yes

http://docs.oracle.com/cd/E37831_01/html/E48559/z40000091014153.html#scrolltoc

Disk shelf power supplies

Yes

Refer to the section Replacing a Power Supply on this page: http://docs.oracle.com/cd/E27998_01/html/E48492/maintenance__hardware__procedures__shelf.html#scrolltoc

Memory modules

(Oracle-qualified service technician only)

No

http://docs.oracle.com/cd/E37831_01/html/E48559/z40003f01425075.html#scrolltoc

PCI Express risers

(Oracle-qualified service technician only)

No

http://docs.oracle.com/cd/E37831_01/html/E48559/z40000f91037394.html#scrolltoc

PCI Express cards

(Oracle-qualified service technician only)

No

http://docs.oracle.com/cd/E37831_01/html/E48559/z40000f91037409.html#scrolltoc

Internal USB flash drive

(Oracle-qualified service technician only)

No

http://docs.oracle.com/cd/E37831_01/html/E48559/z4000a6d1442801.html#scrolltoc

Battery

No

http://docs.oracle.com/cd/E37831_01/html/E48559/z40003f01423753.html#scrolltoc

Disk shelf I/O modules

(Oracle-qualified service technician only)

Yes

Refer to the section Replacing an I/O Module on this page: http://docs.oracle.com/cd/E27998_01/html/E48492/maintenance__hardware__procedures__shelf.html#scrolltoc

Disk shelf SIM boards

(Oracle-qualified service technician only)

Yes

Refer to the section Replacing a SIM Board on this page: http://docs.oracle.com/cd/E27998_01/html/E48492/maintenance__hardware__procedures__shelf.html#scrolltoc