Community Healthcare System in Northwest Indiana is a PeopleSoft innovator in the categories of selection adoption, analytics, and user experience. They upgraded their FSCM systems to PUM 48 and their HCM systems to PUM 46. Additionally, they upgraded to PeopleTools 8.60.07 and are live on OpenSearch and OpenSearch Dashboards. They have deployed global search and search suggestions for navigation across both FSCM and HCM systems. They are using real-time indexing for expenses, ePro, supplier contracts, and more. They are using PeopleSoft Insights and delivered dashboards for expenses, purchasing, and finance in FSCM; and benefits, payroll, and workforce analytics in HCM. They have built a few custom dashboards as well. They have deployed several new features such as payroll quick calc, benefits open enrolment, benefits plan compare in HCM; and commitment control dashboards in FSCM. Plus, they have implemented two new modules—mobile inventory and supplier contract management. They use PUM Automated Update to download and apply PRPs. Lastly, they have over 1,100 tests automated using PTF.
At Community Healthcare System in Northwest Indiana, our mission is to provide exceptional care for patients across every stage of life. To support our operations, we utilize PeopleSoft Financials and Supply Chain Management, and PeopleSoft Human Capital Management, all running on MS-SQL. We recently embarked on an upgrade journey that has significantly enhanced our efficiency, usability, and capabilities.
Community Healthcare System recently completed a comprehensive upgrade, adopting PeopleTools 8.60.07, FSCM PUM 48, and HCM PUM 46. This upgrade marked a pivotal moment in our journey, allowing us to harness several key features that have brought tremendous value to our organization.
The upgrade has not only streamlined our operations but has also empowered our teams with new tools and capabilities to provide even better healthcare services to our community. We're now more efficient, agile, and capable than ever before, thanks to the partnership with Oracle and the continuous evolution of their PeopleSoft software.
Community Healthcare System is committed to delivering excellence in healthcare, and this upgrade has played a significant role in making our mission a reality. We look forward to further developments and to continue leveraging the power of technology to enhance healthcare delivery.
Community Healthcare System (CHS) automated more than 1000 test cases using PeopleSoft Test Framework to execute end-to-end functional testing of 75% of the healthcare business processes with built in validations. Our automated testing methodology has allowed us to stay current with the latest PeopleSoft updates and save the business hundreds of hours of manual testing. We developed a dashboard to provide visibility to management into the testing automation with real-time results.
CHS has developed dashboards and Pivot Grids to eliminate daily emailed reports which provides real-time actionable data. For example, Accounts Payable match exception processing has reduced the number of match exceptions by 50% and quicker resolution of match exceptions to avoid late payments. The usage of WorkCenters and Dashboards has made the business more efficient by providing a central location to monitor and take appropriate actions.
CHS has improved the user experience by implementing delivered Fluid technology as well as bolt-on modules developed specifically for healthcare. We have implemented Fluid Financial Structure Requests to convert our paper request process to electronic with notifications and approvals. Implemented Fluid mobile approvals providing all employees simplified transaction approval process using mobile devices.
CHS has implemented PeopleSoft Travel and Expense applications to eliminate paper, increase efficiency and enforce policies. We integrated this with Google Maps for accurate mileage reporting, Twilio texting of receipts and PeopleSoft unified navigation to HCM. Also created a bolt-on Fluid application to control Continuing Medical Education expense reimbursement for physicians and nurse practitioners.
Community Healthcare System has also been recognized as an expansion innovator.