Southern Company used Oracle Digital Assistant to provide conversational interfaces with PeopleSoft HCM

Summary

Southern Company, in conjunction with their partner IntraSee, used Oracle Digital Assistant to provide conversational interfaces integrated with PeopleSoft HCM for Employee Self Service, Manager Self Service, and HR HelpDesk, in addition to addressing coming activities like executing and accessing HR reports, requesting schedules, inquiring about HR policies, and helping employees with commonly asked questions.

Customer comments

Oracle Digital Assistant integrated with their PeopleSoft HCM system for the following use-cases:

Employee Self Service – Profile / Leave & Attendance / Benefits / Payroll
Manager Self Service – MSS Transactions / Reporting & Analytics
HR Support Chatbot
Integrated with PeopleSoft Help Desk Ticketing System
HR Reporting Chatbot
Request, schedule, execute reports
HR Policy Chatbot
Helping Employees get Answers on their HR Queries

It is a great example of using the latest Oracle Cloud technologies to improve a predominantly on-premises PeopleSoft-centric HCM environment.