Southern Company
PeopleSoft Innovator
Southern Company used Oracle Digital Assistant to provide conversational interfaces with PeopleSoft HCM
Summary
Southern Company, in conjunction with their partner IntraSee, used Oracle Digital Assistant to provide conversational interfaces integrated with PeopleSoft HCM for Employee Self Service, Manager Self Service, and HR HelpDesk, in addition to addressing coming activities like executing and accessing HR reports, requesting schedules, inquiring about HR policies, and helping employees with commonly asked questions.
Customer comments
Oracle Digital Assistant integrated with their PeopleSoft HCM system for the following use-cases:
- Employee Self Service – Profile / Leave & Attendance / Benefits / Payroll
- Manager Self Service – MSS Transactions / Reporting & Analytics
- HR Support Chatbot
- Integrated with PeopleSoft Help Desk Ticketing System
- HR Reporting Chatbot
- Request, schedule, execute reports
- HR Policy Chatbot
- Helping Employees get Answers on their HR Queries
It is a great example of using the latest Oracle Cloud technologies to improve a predominantly on-premises PeopleSoft-centric HCM environment.