Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to Troubleshooting Oracle Mobile Security Suite

2 Oracle Mobile Security Suite Diagnostic Tool

• 2.1 Installation Location Screen
• 2.2 Sample Output from the Diagnostic Tool
• 2.3 Tests for Installation Summary
• 2.4 Tests for Mobile Security Access Server
• 2.5 Tests for Mobile Security Administrative Console
• 2.6 Tests for Mobile Security File Manager and Notification Server

3 Gathering Server Logs for Support

• 3.1 Turn on Debug Level Logging
• 3.2 Collect Logs
• 3.3 About Mobile Security Access Server Logs
  • 3.3.1 The Access Log
  • 3.3.2 The Error Log
• 3.4 About Mobile Security Administrative Console Logs
• 3.5 About Mobile Security Container Logs

4 Common Troubleshooting Tips

5 Mobile Security Access Server Troubleshooting Tips

• 5.1 SSL Troubleshooting
• 5.2 Connection Error Troubleshooting

6 Tips for Troubleshooting Kerberos-Enabled Applications

7 Microsoft SQL Server Troubleshooting Tips

8 Certificate Troubleshooting

• 8.1 Windows CryptoAPI Certificate Store Issues
• 8.2 Service Account Not Installed

9 Mobile Device Troubleshooting Tips

• 9.1 General Troubleshooting
• 9.2 SSL Troubleshooting
• 9.3 Turning on Client Debug Logs
• 9.4 Normal Sequence of Request for Registration and Authentication

10 Mobile Security Administrative Console IIS Configuration

• 10.1 Troubleshooting Errors Related to IIS Configuration
  • 10.1.1 Database Connection Error
  • 10.1.2 File Not Found When Accessing Mobile Security Administrative Console
• 10.2 Configuring Mobile Security Administrative Console with IIS

11 Mobile Security Notification Server

• 11.1 Exchange Impersonation on Exchange 2007
• 11.2 Exchange Impersonation on Exchange 2010

12 Troubleshooting Mobile Security Administrative Console LDAP Sync

• 12.1 AD Sync Job Error
• 12.2 Job is Already Running
• 12.3 Group Not Showing
• 12.4 Deleted or Disabled Users Still Appearing
• 12.5 User Role Mapped to End User
• 12.6 Cannot Log In to Console
• 12.7 Invalid Username

13 Mobile Security Administrative Console Database Replication